Customer Ratings & Reviews

Amazing laptop for everthing from gaming to working highly recommend if u need it for everyday things

Tl;dr Don’t purchase this laptop, unless you are literally doing the most basic of the basic, or incredibly simple, work tasks, don’t expect to really be able to run even the most basic and simple games without extreme leg, overheating, the fan’s going absolutely haywire, and the computer shutting down… Also be aware That the windows hello feature on this particular device is broken as mess - So at first, I thought this laptop seemed pretty great, seemed to run very quietly, loved the fact that I could flip, and I could draw and stuff on it, loved how sleek and nice it looked, however… I realized that once you tried to do any sort of task other than scroll through the web, the fans go into overdrive, and it overheats- Not only that, the windows yellow feature is constantly breaking… Either constantly telling you that your pin is no longer working and that you have to reset it but then just giving you error, error code after error code, and within about two weeks of having it, the Face ID feature completely stopped working. No matter how many times I tried to reset it or use the codes sent through my email to reset Windows, it just wouldn’t work, even if the computer was fully up-to-date, when trying to open the WebCam I realized that it just didn’t work… Like, completely black screen. Yes, the WebCam is enabled, and the laptop has gone through no trauma, so it makes no sense that the facial recognition feature as well as the camera itself just decided to quit the job. I have a few old laptops from high school that genuinely function better than this computer, but they are so old they can’t really run any sort of games whatsoever, so I purchased this laptop with the intent of playing some games with… Not extreme demand. This laptop had a difficult time running Stardew valley… Stardew valley… it would overheat and lag on a game that has so little demand to it. I tried a couple different games that require very little, such as that, fields of mistria, and Palia online as well- within the first very few months of having this computer I realized that it was artifacting, I’m not the tech expert, but my boyfriend is. He loves building PCs and he’s been obsessed with gaming and computers his whole life and he’s the one that told me that it seems like there are a lot of issues with this laptop. I’m not sure if I just got a model with a lot of issues or… I have no idea. Like I said, I purchased this laptop because they reviews seemed to be overall positive if you were on the lower end of gaming and not expecting something insanely crazy for such a low price, but honestly for this price, and to only be able to scroll the web and not much else without the computer overheating and saying, bye-bye… Way overpriced. This laptop is basically a phone that you can run games on if you want to risk destroying the device you’re actually on (the laptop) the screen size is nice, and when it actually functions the way it should, I think it could be fantastic, but like I said, I’m not sure if I just got a model that happened to have several issues going on with it or what, because I love the design, I love how it feels, I love how beautiful the screen is, and the keyboard and everything about the design, and even a lot of the features, however, the way the laptop itself actually RUNS when doing anything aside from the MOST basic tasks needs some serious improvement. Lol I don’t usually write reviews, but because I’m not very technologically illiterate, I thought I might help somebody else out that is on the fence about this and knows as little as I do… I wouldn’t really recommend this, definitely dig deeper and talk to people that are more educated and do more research. I did quite a bit, but obviously not enough lol I thought this could handle the basics but it seems like it really can’t

It has a big screen , touchscreen too ! Multiple ports for monitor and phone - storage for pics - great price - easy to use ( I'm a senior) Greek squad moved all my data over in 3 days.

Very happy with the purchase. Can’t say enough about the entire experience shopping at Best Buy, from the sales people to the techs at the Geek Squad.

Good excelent love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very useful for what I need to do! I am not the only manager at our meetings anymore without a decent laptop!

Excellent value for the price with numerous features

Love the size of the monitor but I wanted a more sturdy body for the price, overall works well.

This laptop is really good quality and fast. The display looks great also.

Very excellent display crisp clear love that its touch screen however its definitely too big and if i have it in folded into tablet mode and it falls asleep while i reading my ebook for class I have alittle trouble trying to figure out how to wake the screen. So i need to find a tutorial. Got it on sale when was about $400 off so it was worth it

It serves my purposes and does what I need to do!!

Great Computer great features Value for the money

Bought fir my 16 year old's Christmas gift. He got it early. He is really loving all the extra fearures, especially for his new photography ventures!

LOVE!! The screen is great, easy to use and set up. Great for work.

Works as advertised! It’s perfect for school work and basic home use. The screen is beautiful for watching Netflix or other streaming services too.

I absolutely love the ease and set up of this laptop. It is great for photo editing, video editing and working on YouTube. Highly recommend!

I am impressed with this laptop. It’s quick and versatile. Just what I needed.

I most admit I really love this laptop. I wanted AMD processor with 16 gb ram and 512gb storage and touch screen. The only thing I have a little problem with is the keyboard, it is not backlit, other than that it is great. And I got it for $499.

Awesome! Got for my dad. Easy to use! He loves that it turns into a tablet for reading books! I am Going to purchase one for myself.

I bought this computer for school and I have not had any problems with it. The battery life is amazing and charges super fast. I love the flip book feature.