Customer Ratings & Reviews

Great computer. It turns on quickly and run efficiently.

I purchased my laptop at an excellent price. I am very pleased with the product and I will be using it very soon.

I love my new Laptop purchased from Best Buy. It was on sale and fits my needs perfectly. The process was quick and easy to convert everything onto my new laptop from my old.

Was easy to get the laptop up and running. Had no issues. Very satisfied with this purchase

It's a good laptop and it's worth for the price. Highly recommend

great computer love i recommend it. So glad I bought it

We're very happy with the product. I'm i'm glad I got this product

Great laptop at a great price! Fast and responsive touchscreen.

Plays a lot of games, low settings. Overall for the price i received it. It was a great deal.

Such an improvement over my old desktop PC. Easy, user friendly setup. Incredible low price. Love it.

Really convenient and reliable. Keypad works well for my old eyes.

Excellent computer. Quick operational purchase. Nice screen

Nice laptop, still getting used to windows 11 but it works very well!

This computer does so much and at a terrific price!

Very nice laptop for the money, Black friday special got it near 50% off. Glad I bought it

I really like the weight, functionality, and speed of this laptop.

Great! I like it. Best buy has always good stuff. I will buy again

Great gift for my son's online classes. Great picture display

So far after only using it a few times in the first month I’ve owned it, it’s a decent machine with pretty good speed. I love how fast it boots up. My only complaint is how hot it gets while charging. Both the bottom of the laptop and charger as well. I have to use a USB lap fan so I won’t get burned. For that reason, I give it 4 stars.

I would really like this laptop if the sound would work consistently. I bought this model in July and the sound never consistently worked, despite the efforts of Geek Squad and a personally hired tech person. Finally, I returned the original laptop and got a replacement with the same model, thinking I’d just gotten a “lemon”. I could not face more hours on the phone and text with tech support, so after a short time with them again for a recurrence of the same problem, I used the onboard diagnostic and got it to work for a little longer. So, have been limping along. The sound will work if I restart the device immediately before I need to use the sound, like right before a Zoom meeting! I live a a couple of hours away from a Best Buy store, and reaching them by phone has become more difficult as they do not allow customers to call the store directly anymore. It has been frustrating and I will not buy from this company again.