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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1381 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,381 reviews
  • Rated 5 out of 5 stars

    Build quality is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Feel premium for the price. Latest processor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value! Great features.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular HP laptop is very versatile offering attached tone screen as well as a two-in-one feature. The only thing that keeps me from giving it a five star is because it did not have an Intel processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home office worktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this has been a great purchase for the price. Plenty of operating speed for my daily use with great graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, Excellent service from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I like it it's good and affordable looks nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy laptop. Nice screen quality. Would have liked a number pad, but great for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 16" screen and overall layout. A great value!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roadblock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop but we have great difficulty moving files from old device to this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the salesman to the geek squad I have nothing but kiddos to say to this staff in Lady Lake Florida. Was a great experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I just started using it. I like the large keys and look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs. I Anders

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop. Best Buy representative answered our questions, explained to us the specs of the computer. Looked at several computers at the store and based on our needs this was a perfect fit .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is good for our needs. For better viewing, a monitor is necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't remember his name but the associate who helped me out was very informed about all of the products I had questions about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop and like keyboard placement. Also wanted a touch screen and backlight keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. My only regret was not getting one with a number keypad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent working laptop, however little bit bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new laptop!!!! Geek Squad guys were amazing…the help they gave me was phenomenal!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good laptop. Only complaint is its too heavy.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 2 out of 5 stars

    Midgrade laptop that runs very hot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this laptop, it comes with Microsoft Copilot+ AI running all the time. When Copilot+ runs it makes the laptop get too hot to use on a lap as the case heats up and the fans run full speed. BestBuy has a 14 day return policy for this item and I had problems at day 16, so that is another reason not to get it. I had to completely remove all the gaming features, and remove Microsoft Copilot+ just to get the laptop to run cool and quieter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is an excellent choice for someone at my age and computer knowledge

    I would recommend this to a friend