Customer Ratings & Reviews

This laptop has excellent quality and performance, i was very satisfied. What's the delivery and the overall experience

Tl;dr Don’t purchase this laptop, unless you are literally doing the most basic of the basic, or incredibly simple, work tasks, don’t expect to really be able to run even the most basic and simple games without extreme leg, overheating, the fan’s going absolutely haywire, and the computer shutting down… Also be aware That the windows hello feature on this particular device is broken as mess - So at first, I thought this laptop seemed pretty great, seemed to run very quietly, loved the fact that I could flip, and I could draw and stuff on it, loved how sleek and nice it looked, however… I realized that once you tried to do any sort of task other than scroll through the web, the fans go into overdrive, and it overheats- Not only that, the windows yellow feature is constantly breaking… Either constantly telling you that your pin is no longer working and that you have to reset it but then just giving you error, error code after error code, and within about two weeks of having it, the Face ID feature completely stopped working. No matter how many times I tried to reset it or use the codes sent through my email to reset Windows, it just wouldn’t work, even if the computer was fully up-to-date, when trying to open the WebCam I realized that it just didn’t work… Like, completely black screen. Yes, the WebCam is enabled, and the laptop has gone through no trauma, so it makes no sense that the facial recognition feature as well as the camera itself just decided to quit the job. I have a few old laptops from high school that genuinely function better than this computer, but they are so old they can’t really run any sort of games whatsoever, so I purchased this laptop with the intent of playing some games with… Not extreme demand. This laptop had a difficult time running Stardew valley… Stardew valley… it would overheat and lag on a game that has so little demand to it. I tried a couple different games that require very little, such as that, fields of mistria, and Palia online as well- within the first very few months of having this computer I realized that it was artifacting, I’m not the tech expert, but my boyfriend is. He loves building PCs and he’s been obsessed with gaming and computers his whole life and he’s the one that told me that it seems like there are a lot of issues with this laptop. I’m not sure if I just got a model with a lot of issues or… I have no idea. Like I said, I purchased this laptop because they reviews seemed to be overall positive if you were on the lower end of gaming and not expecting something insanely crazy for such a low price, but honestly for this price, and to only be able to scroll the web and not much else without the computer overheating and saying, bye-bye… Way overpriced. This laptop is basically a phone that you can run games on if you want to risk destroying the device you’re actually on (the laptop) the screen size is nice, and when it actually functions the way it should, I think it could be fantastic, but like I said, I’m not sure if I just got a model that happened to have several issues going on with it or what, because I love the design, I love how it feels, I love how beautiful the screen is, and the keyboard and everything about the design, and even a lot of the features, however, the way the laptop itself actually RUNS when doing anything aside from the MOST basic tasks needs some serious improvement. Lol I don’t usually write reviews, but because I’m not very technologically illiterate, I thought I might help somebody else out that is on the fence about this and knows as little as I do… I wouldn’t really recommend this, definitely dig deeper and talk to people that are more educated and do more research. I did quite a bit, but obviously not enough lol I thought this could handle the basics but it seems like it really can’t

It has a big screen , touchscreen too ! Multiple ports for monitor and phone - storage for pics - great price - easy to use ( I'm a senior) Greek squad moved all my data over in 3 days.

it works very well is an awesome laptop that works well with her crafting business if I need another laptop I know which I will buy

Great like good laptop. I would recommend for other people to buy

Purchased for my 75 year old father. The size and clarity of the screen enables him to easily see. Touchscreen allows flexibility.

This is an awesome computer, I have owned since February 14, it's a great 16" flip. Love the nice, big screen it has a touch-screen and is backlight too. Lasts a really long time on a full battery. Speed is very good. Love the quality of the sound, has a speaker on each side of keyboard, good volume too. It was so easy to setup. I would definitely buy again!

The keyboard is ergonomic. I love it. And the fact I can easily turn it into a tablet is a plus.

Very happy with the purchase. Can’t say enough about the entire experience shopping at Best Buy, from the sales people to the techs at the Geek Squad.

I most admit I really love this laptop. I wanted AMD processor with 16 gb ram and 512gb storage and touch screen. The only thing I have a little problem with is the keyboard, it is not backlit, other than that it is great. And I got it for $499.

Fast processing, easy y to set up! Love that the associate directed me to the lifetime MS subscription!

Amazing laptop for everthing from gaming to working highly recommend if u need it for everyday things

reliable laptop with good battery life very good for work

Bought fir my 16 year old's Christmas gift. He got it early. He is really loving all the extra fearures, especially for his new photography ventures!

Very useful for what I need to do! I am not the only manager at our meetings anymore without a decent laptop!

Works as advertised! It’s perfect for school work and basic home use. The screen is beautiful for watching Netflix or other streaming services too.

I'm giving this 4 stars because so far so good but I just recently purchased it and hopeful I won't have any problems. It was very easy to set up. I would have liked a keyboard with a number pad but that's just a preference. It's a bit heavier than I would have liked for a laptop but still loving it.

Great laptop I highly recommend this laptop this was a great purchase

When I purchased this one it was on sale and oh man I love this one it's my first owning a laptop and this is the best and it's touch screen also. You won't waste your Money on buying this product

I absolutely love the ease and set up of this laptop. It is great for photo editing, video editing and working on YouTube. Highly recommend!