Customer Ratings & Reviews

I love my laptop! Especially the touch-screen feature makes everything much easier.

Very nice and really like it very nice to buy and use.

Excellent price. Very user-friendly. Works perfectly for what I needed.

I really like the weight, functionality, and speed of this laptop.

Great! I like it. Best buy has always good stuff. I will buy again

Best laptop I have ever purchased. Love the design and the sturdiness of it. Great experience overall

Everything I need, great features and super easy setup

Nice laptop, still getting used to windows 11 but it works very well!

So far so good! After updates screen rotation died but after searching and help from HP i installed latest AMD video driver and screen start rotate

So far after only using it a few times in the first month I’ve owned it, it’s a decent machine with pretty good speed. I love how fast it boots up. My only complaint is how hot it gets while charging. Both the bottom of the laptop and charger as well. I have to use a USB lap fan so I won’t get burned. For that reason, I give it 4 stars.

I would really like this laptop if the sound would work consistently. I bought this model in July and the sound never consistently worked, despite the efforts of Geek Squad and a personally hired tech person. Finally, I returned the original laptop and got a replacement with the same model, thinking I’d just gotten a “lemon”. I could not face more hours on the phone and text with tech support, so after a short time with them again for a recurrence of the same problem, I used the onboard diagnostic and got it to work for a little longer. So, have been limping along. The sound will work if I restart the device immediately before I need to use the sound, like right before a Zoom meeting! I live a a couple of hours away from a Best Buy store, and reaching them by phone has become more difficult as they do not allow customers to call the store directly anymore. It has been frustrating and I will not buy from this company again.

I really enjoyed buying this laptop. I had a great time purchasing it!

Great build quality , front firing speakers are the best in this range.

Easy set up and fast to boot up. AI assistants are good and make tasks simpler

This laptop is just what I need for writing feature stories in our local paper.

Nice laptop touchscreen works well folds well gets the job done

This is highly appropriate for our high school student who is also enrolled in college courses.

I really like my new computer. It could be a little faster but it is fine. The computer is equipped with everything that I need.

It is very stylish with larger tabs which makes it easier to locate and type.

Great Computer/Laptop and the customer service team was great!!!