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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1398 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,398 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my desktop computer. Love my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for a laptop. Set up was a breeze. Installed microsoft software and was up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio tuning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly got this to tune my home theater system. Perform very well for what I wantes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sales person needs training

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a present for my granddaughter, for college. The person sales person was one of the most disinterested sales person I ever met. Seemed like he didn't want to be there. Very disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, still getting used to windows 11 but it works very well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very decent computer with great discount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 6 the same computers in the past with Thanksgiving Friday discount. Quality computer with great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer/ upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect choice for me. The set up went well along with the help from the Geek Squad. I am very pleased with this produce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My HP Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new HP laptop. It has a sleek appearance, it runs faster than my old one laptop (I had Windows 10 and now I have Windows 11) and looks nice in my office. The salesman helped me choosing the right laptop and was very patient. I would definitely buy computers, phones, TVs and anything else you may need for your house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    R workman

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Quick operational purchase. Nice screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good features and scheme for learning, and teaching for children and adults of all ages, We love our laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. Well built and perfect for my needs. The touch screen and X Flip features allow it to be functional for a multitude of needs. It is easy to use even for an old ranger like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is quite fast and very efficient. It's not really slim, but not weighty either..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ongoing sound issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would really like this laptop if the sound would work consistently. I bought this model in July and the sound never consistently worked, despite the efforts of Geek Squad and a personally hired tech person. Finally, I returned the original laptop and got a replacement with the same model, thinking I’d just gotten a “lemon”. I could not face more hours on the phone and text with tech support, so after a short time with them again for a recurrence of the same problem, I used the onboard diagnostic and got it to work for a little longer. So, have been limping along. The sound will work if I restart the device immediately before I need to use the sound, like right before a Zoom meeting! I live a a couple of hours away from a Best Buy store, and reaching them by phone has become more difficult as they do not allow customers to call the store directly anymore. It has been frustrating and I will not buy from this company again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    College laptop gift.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift for my college student. She is extremely thankful and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Very quick and efficient. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great, big screen but still fairly light.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful replacement for my older HP Envy 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Omni as it was the latest version of the older Version of the HP ENVY 360 that i currently use. It is the best thing ever. Keyboard layout and nighttime visibility an absolute joy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Specifications, Powerful, Reliable, Sharp Display

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy Desktop Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a new computer because my current desktop was not upgradeable to Windows 11. I have used laptops before and decided to go back to a lap top. This unit offered the most capability for the affordable price point. - 16" touch screen - 16 GB of memory - Windows 11 - camera What was missing was a microphone and a 1 TB harddrive,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the large display. It loads most apps very quickly. It can even handle some games on xbox pc game pass. I'm pleased with my purchase.

    I would recommend this to a friend