Customer Ratings & Reviews

Great Laptop. Did need to upgrade.Service was great.

Loving the sleek style and versatility of this computer

Great price. .. and customer service. Recommend again

Product and price good for the reason purchased. School laptop to work on home.

Good quality. Easy to use. My son uses for college and so far he loves it.

Got this for my husband who started school, pretty good so far

Very nice laptop, it has all the features and functionality that I need, great value as well.

a little confusing at first so many new items to consider

very big screen colorful fast. keep plugged in ready to go

Received but charger was not included in the parcel . Mentioned excellent condition but item was not complete

I bought this for school specifically and it was working fine. But 1 day the touchscreen stopped working, googled, called Best Buy, and then hp…was on hold for 30+ minutes and out of no where the touch screen started working again. I didn’t have this laptop for more than a month, so I’m hoping this issue doesn’t pop up again because I had homework to do and the screen not working made the assignments longer than it should have and it was completely frustrating…

Laptop is great. On line sales messed up Appts that caused a lot of waste of my time. Geek squad did get everything

NOT WHAT I NEEDED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I wish their was a number pad on the side otherwise I guess it’s decent

Laptop is nice but battery life is not good. Checking into this to see if it is defective

There’s a screen flickering when watching videos and playing online games

I wouldn’t recommend this laptop. It doesn’t have a built-in webcam, and it’s pretty heavy and bulky. It’s fine if you’re just using it at home, but if you plan to carry it to work or school, I wouldn’t even consider it.

This machine is not worth the sale price, let alone the full-boat retail price. It was touted as having a faster processor of a newer generation, with more memory and blah, blah, blah, so you can multitask and watch videos with no lag, blah, blah, blah. I got this thing, got it set up, and go to watch a basic YouTube video, and it keeps buffering, thrashing - thing is worthless. My old laptop, that I've already had almost 6 years now, with nowhere near as much memory or the new processor, kicks this piece of crap's butt, especially when it even comes down to just watching a basic YouTube video. I just tried them out, side by side, on a basic recipe video i was watching. This machine would go a second, freeze, go a second, freeze. My old machine, I hit play and the video starts and plays right through. What a waste of money this worthless piece of crap has turned out to be. Just sayin...

Sales person lied. Also hard time if you need anything refunded.

The computer is probably fine, but it took me 3 appointments and $200 and I could not get it to work. The Geek Squad offered to come to my house to get it working properly for another $200. I finally had a friend come and make it work!