Customer Ratings & Reviews

This is a really well-made laptop, much better than my previous one. I especially like how strong the hinges are for flipping it back. What I don't like is how everything is about making money now. They could at the very least load new laptops with basic office apps like Word. And the tech kind of runs away from you, taking actions I didn't authorize. I really wish these companies would pay more attention to human design. But that's true of all of them, not just this one. Overall, this is a really well-built model. Unfortunately, I had to return it because it was too big and heavy for my needs as a senior. But I would buy a smaller one if a sale becomes available.

Only had PC for a week. It's been great so far. The PC has lots of features I still have to figure out. Hopefully, it proves it self worthy in the next few months of use.

Excellent product, price-quality ratio; with the integrated AI, it makes work easier and is very powerful for everyday use in whatever you need.

Love my HP lap top . It was just what I needed in order to use my Cricut machine to make cards and many other paper items. They work well together. Than you Best Buy.

It was a good buy, and the the price was also good.

works as described by the employee at the store when i went looking for a new computer

Good computer great price works well can do some gaming on it as well as college stuff

Happy with the laptop. Its very fast. Its very easy to operate.

Good laptop for this price. Little heavy but very good to use.

I liked the very high-quality laptop. The display is of good quality. ...

This laptop has everything needed to complete any tasks. It’s not only efficient but it looks good and feels light enough to take it anywhere.

looks good & sleek. i wanted to buy the 14” but this one was on sale. Works well so far but is a bit heavy. Haven’t used long enough to see how long the battery lasts. Does not come with stylus. Overall very nice laptop!

Love it. So easy to use and love all the options it has

Excellent laptop. I love the different positions you can use .

It was best experience with Best Buy to see lowest price compare to other e-commerce sites, and better warranty without hassle .. and I have experienced price match even after purchase and benefited from it..

I love this laptop, it does everything I need to do with ease

Love the ease of the laptop. Love the versatility.

Like the nice touch, easy to see screen and fast update. Price Point Wish the keyboard was better. Too much empty space betweeb front if pad to when reach keys. Also miss side number pad. Purchased a wireless number pad to go with laptop.

Great product and great service at Best Buy! Love it!

Very fast and efficient. Switching from a Dell Windows 7 that had windows 10 but had to upgrade and had to get use to new outlook. Geek Squad has helped a lot in this process.