Customer Ratings & Reviews

It has everything you need in a computer and more.

Easy to get things set up, was able to get things up and running in short order.

I love this laptop old laptop broke, perfect upgrade and got it in sale price

The computer is working nicely. However, the windows 11 is a mess. To much unneeded "Bull". It is very difficult for a 83 year old person to go from a very easy Windows system to the new very system that is directed to heavy advertisements, too many screen pictures that are a waste of "??????Time". I purchased my new computer two months ago and Best Buy will finally set-up, my printer next week. I am paying them more to set up my computer than it cost me to purchase My Hp Office jet pro 8135e. One plus to Best Buy. The G Squad is great. They always have given me great service the last six times I visited the store.

Great product. Easy set-up and to get me going. Loved that it all transferred and walked me through the process.

Love it. It's compact enough to travel with and fun.

Like the laptop & HP Computers, it's my 3rd from BestBuy since 2011. I miss the separate keypad and could use another c or USB port, but I have alternatives.

The refresh speeds are amazing and the weight is superb for college.

I truely love my new laptop. The touch screens dm the new pen that goes along with it. I love the screen size. I am able to pull up more than 2 screen at once. The cost of the proctor is at a great price. Thank you ❤️

Haven’t had a chance to really get in this thing but so far everything has worked great. Keyboard is comfortable to use. The size is just right. The picture quality is great.

Nice laptop - no issues so far. The display size is what I was looking for.

Purchased for my daughter to use at college. The first one we got we only had it for 3 hrs and had to return it to the store the screen froze. They exchanged it free of charge for a new one. Set it up and have had no issues. We were forced into buying the best buy total membership and best buy protection plus.

i use it as a desktop computer i love it the AI is really useful

I recently purchased this laptop for school and I couldn’t be happier with how fast and reliable it is

It has better speed than I thought it would be.

Pretty sizable and sturdy laptop, touchpad very large and slow to wake up when touched. not super comfortable to use with the keyboard. extends too far to the right and palm bumps it which causes it to register movements when I dont want it to. Not a horrible laptop just not what I was looking for. Ended up exchanging for something smaller and more ergonomic

The store experience was good. The sales rep was very helpful and knowledgeable. The Geek Squad did the conversion from my MS Surface tablet to the new HP laptop. Very satisfied. I wish the keyboard were a backlit keyboard to make typing easier.

The laptop computer is ok I like the oversize keys- easy to use.

Great laptop, I love the touch screen and able to change it into a tablet.

The Geek Squad is extremely knowledgeable. Very pleased with their ability to troubleshoot and clean my system.