Customer Ratings & Reviews

I am not overwhelmed. The start menu and the power off icon are so small that it's hard for anyone with less than perfect vision to see. The power up with a bunch of crap is really annoying. When I start my computer, it's for MY use, but evidently it's all about data collection. Basically, I can use it but think it's creepy and misleading.

Had a lot of problems getting my computer adjusted. Miscommunication on behalf of employees

Bill Gate's captive audience. All bow down. Pay your dues to Windows

love this computer.. best buy has the best customer service thank you

Amazing laptop for work, love the keyboard and all of the features!

Good product. Good price. Fits our needs. Easily accessible.

Screen quality was above expectation. No lag in touch as well.

Didn't realize that the keyboard was different.i would not buy again

We had Great customer service with the tech department.

Laptop is good but the touchpad is a little sluggish.

I purchased a refurbished laptop from this store, and unfortunately it hasn’t worked properly since day one. The system opens random windows on its own, switches unpredictably between touchscreen and mouse control, and behaves as if someone else is remotely using it. I expected minor cosmetic flaws with a refurbished device, but not serious usability issues like this. I’m disappointed with the quality control and would appreciate better testing before resale.

It was frustrating and difficult to get the lap top to stop sleeping and not waking up every hour or so. After about a week of following all the suggestions from hp, it seems to sleep and wake correctly now.

I am enjoying my new computer. It is light and keys are smooth to type.

I do not like this computer because it does not have a numbers keypad and just about every web site has a pin number. This computer is also too slow for me and I am about to take it in and exchange it.

Love the flip features on this computer but the screen did lock up on me a few times for seemingly no reason. Seems to be operating fine now though.

The above rating is probably higher than it should be. Windows 11, despite all the self-serving hype is at least one if not two steps backward. W-10 is much more intuitive than 11 is. I'd rather do without all the Nerd features if I could go back to an intuitive computer. It's a shame that I need my old laptop right next to this new one because I have no idea how to find or correct something in the new computer. I know, this is more of a rating of Microsoft not hp but I really can't rate the computer due to all the software changes! Can you tell that I REALLY don't like this "upgrade?"

Just a computer Nothing special A on sale 500 dollar computer that costs 1000 out the door after you have to purchase all the extras

Have had to bring into Geek Squad twice for connectivity issues

I don't like that the numbers. Are at the top instead next to each other on the side. When I scroll it zooms ahead.

A good laptop but stopped charging after 5 months. Love the touch screen and flexibility. But we couldn’t even get it repaired