Customer Ratings & Reviews

Have had to bring into Geek Squad twice for connectivity issues

I don't like that the numbers. Are at the top instead next to each other on the side. When I scroll it zooms ahead.

A good laptop but stopped charging after 5 months. Love the touch screen and flexibility. But we couldn’t even get it repaired

The keyboard is hard to type on and there is no number keyboard which I was use to. I had to get a plug-in.

Ran into error problems within the first few days. returned it for a different product.

I bought this with great optimism. I had an awful time getting it rolling, and a hard time making it work. Went back to Best Buy. Had a visit, went home tried again, not really any better. I don’t know what the issue is. I had my prior one for years, it was nearly perfect. Now I am not sure what to rely on. Need some clear advice!

It just freezes I didn’t like the way the salesman rushed I can’t download my pictures. Your agent couldn’t even do it when he got on my computer via getting into my screen The last Chromebook broke down. The guy came over couldn’t even fix it didn’t even try. Told me I had to take it in. I could barely walk. Best Buy is disgusting. I’ve been such a loyal Best Buy customer for years and years and years. It’s the only place I bought, but you’ve turned into a scam sham and I don’t appreciate it. Get your act together or your business will fail completely. Your store in Skokie on Toughy stinks smells it’s disgusting

its allright gets the job done but glitches at times

got some screen issue then returned back in the same day

HP will not honor the invoice date on the date of purchase of the computer. Also HP will not honor the extended warranty coverage that I was offered by HP when I registered the computer on line with HP. I have spent over 5 hours attempting to register the purchase date and the extended warranty with HP.

Doesn’t stay charged. I didn’t notice until I was past the less than 30 day return period. Don’t buy unless you can get directly from HP with a warranty.

Very poor service. 20 minutes for a technician to explain how to use a new computer. Ridiculous. Very poor plan Best Buy. Customers pay more and get less. I am extremely disgusted with Best Buy.

I ordered this item in store. The associate said they could deliver it same day. They did not deliver it ever. They sold every model they had and didn't tell me this until I called customer service. It has been 7 days of waiting for same day shipping.

One month after purchasing this it stopped working. My

I only do school work on this laptop such as take quizzes, write essays, discussion boards, etc. A few of the keys stopped properly workong not even a month in. In addition to this, the software is always freezing. Would not recommend.

Great for school. Kind of heavy but battery lasts long. Touch screen is nice folds completely to form tablet

Working just fine and serving my needs perfectly. Also appreciate the service I got from the Geek Squad in the store and the home visit.

Needed this for my school work. And enjoy the touch screen and that it can read back to me. I’m so loving all the features this has.

Loving it so far…a bit clunky because of the size but it’s a beautiful 16” screen. Easy to use easy on the eyes. Love the added features. Got this for $649 on sale, probably wouldn’t pay more than that