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Customer Ratings & Reviews

$897.00
Save $302.99
The comparable value is $1,199.99

Customer reviews

Rating 4.8 out of 5 stars with 1690 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the product's excellent overall performance, speed, portability, and impressive battery life, along with its perfect screen size and ample storage capacity. However, some customers have expressed concerns regarding the keyboard layout. Minor issues like the noise level were mentioned, though the weight was generally considered acceptable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,690 reviews
  • Rated 5 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop to replace Desktop computer used for handling business and family computing. Speed, storage capacity and memory supply everything needed for the job.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard layout

    Rated 5 out of 5 stars

    HP computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer but i wish it had a keypad on it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    why

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only the computer not quite 2 weeks, so far just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy reviews are mixed, highlighting excellent in-store service, knowledgeable staff, and efficient delivery for major appliances as major pluses

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard layout

    Rated 3 out of 5 stars

    Upgraded to a more user-friendly model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was not totally satisfied because of the keyboard not having raised keys like her older laptop. So she decided to spend the extra money and upgrade to the 17.3" with more spaces between keys. She is very happy with the new purchase. She has been using it for a week now and has gotten use to the layout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Lots of memory (32 GB). Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New HP PC.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP Laptop is wonderful, great AI system. There's nothing that I don't like. The price was very economical with a great working system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought myself new HP Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it my laptop was 7 years old what a difference in technology! I always bought Dell but seen such a difference in Dell and HP changed to this HP

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer it’s an HP would recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy a newest laptop 2025

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was 100% satisfied when I buy the new laptop HP At Best Buy, I had been explained everything and any possibilities to save money. I can’t imagined that I saved a lot on this HP with copilot (AI)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas preent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the durability of the computer. Other than that, I cannot say, you see the laptop is a Christmas present and will be opened on Christmas morning.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, fast. Love that is has AI built in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product Seamless and working well first week of purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great display screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what I am using it for. No problems yet. Geek squad was good in sitting it up.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard layout

    Rated 4 out of 5 stars

    Hp Flip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, only issue I’ve ran into is when it is flipped, I keep accidentally pressing the keys. Other than that it’s been decent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this product, fast processing speed and stylish

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy wish I had done this a lot sooner than I did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support! All the salespeople were helpful and gave us several options to choose from. The folks at the GEEK SQUAD were also fantastic! I will definitely recommend Best Buy to all my friends and family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Merry Christmas!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given for a Christmas gift and recipient’s very pleased. It was exactly what she wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Product Ok, but service was terrible.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product OK so far, but the serice was very terrible. They made a promise they did not keep, and I lost a lot of my research because they did not back up the hard drive on my old computer like the promised. When we requested the hard drive of that computer, one of the managers said he could not get it. He did not even try to get it. I filled out a review on this before. Why again? I can say that I was not treated well at Best Buy in Abilene on more than one occasion.

    No, I would not recommend this to a friend