Customer Ratings & Reviews

Very fast, loaded with fun, cool features. I've had it for several weeks now and I'm still discovering things about it.

I was way overdue to replace my laptop. I came into Best Buy during their July sale, spoke to a salesperson and decided on this laptop. I am extremely happy with my purchase! It is extremely fast starting up and when I am doing my daily work for my business.

I don't want to say anything bad about my new laptop. The problem is that I wasn't careful enough when I viewed the picture. I concentrated so much on the keyboard being backlit that I didn't realize that there was no number pad on the right side, which I have been using for the past 30 years. Of course, this one has numbers, too, on top, but that is not the same when you are typing and use a lot of numbers. It wasn't outlined in the description, but I should have seen it when I looked at the picture. I only thought that every laptop 15 1/2" or larger would have that kind of keyboard layout. I am not a fan of the touchpad. It is very hard to do copy and paste transactions with it, and even scrolling up and down is super tricky. It does have a touch screen, which my previous laptop also had. I just have to get used to using it more. I have been using it when I have gotten frustrated with the touch pad, and I have to say that the touch screen is very responsive, and I like it a lot. When I first started with this laptop and it went through the initial setup, it said that it would transfer the information from my old laptop to the new one as long as both were on and close to each other. Well, it looked as if everything happened pretty smoothly, and there were no caution flags to double-check certain things. Once I started to use the laptop, I ran into several problems when I wanted to add pictures to Facebook or emails. Whole file folders of pictures were missing, and the same is true with documents. If I am looking at bills on online accounts and want to download them into certain files in Documents, most files are missing. It is inconvenient, but not a huge problem for me. I can copy the old files and picture folders manually and transfer them to the new laptop. But it says that it is doing it automatically, you kind of expect that to happen. My old HP Pavilion laptop is still working very well, but for some reason, it could not upgrade to Windows 11 when that operating system became available. I never figured out why it couldn't. It has plenty of hard drive space, fast memory, and processing speed. Microsoft has been updating Windows 10 almost daily, and often, there were functions that didn't work anymore, and then Google Chrome had to update so it would work with the new version of Windows, and then Facebook had to update. By that time, Windows had another update to correct what they had omitted or gotten wrong in the previous update. Every time I wanted to use the laptop during the last year or so, it seemed busy with some kind of updating, downloading, and installing, which used so much memory that you could hardly get anything done during that time. This coming October, Microsoft will stop supporting Windows 10, and when I got that news, I knew that it was time to get a new Windows 11 computer. It is a learning curve with Windows 11 on the new laptop since I had never used that operating system before. But no big deal, it will take a little time. I have worked on computers since 1980 and have worked with MS-DOS and many other operating systems since then. Most of the time, I have used HP computers and laptops, and that is why I wanted to buy another one. So I am sure I will get used to this one in a short time. When I deal with work that deals with a lot of numbers, I just use my wireless keyboard that has a number pad. There is always a way to deal with things, I am sure, most people will love this laptop.

It was time to purchase a new laptop, Best Buy was my only choice. The staff from greeter at door to the young man who listened and understood what i wanted. Thank you, I'm still learning my new HP somethings have changed but not much. Grateful to the Geek Squad who assisted with my old laptop.

it´s a great laptop. battery life is not as good as i had expected, but overall it is worth it, great cost-benefit. it has a good display and can also be used without the keyboard, just for reading on the go.

Ive used this computer for about a month for work purposes. It seems to be fast and work well.

Your Salesperson I believe is named Kia was very patient and helpful. Not once did he make me feel pressured in this purchase. I'm very happy with my new computer. I purchased this computer from your Cascade Station store.

Large screen, heavy duty construction, and great performance. Love this computer.

I am enjoying the larger screen, crisp images and it was very easy to set up after working off a Dell laptop that had been limping along. This is a quality product at an exceptional price with enough storage tast forever.

Recently purchased after a recommendation from a Beat Buy employee. Great laptop.

This is this best laptop I ever had. I love copilot and everything else this laptop offer. i will purchase upgrade in future

Very nice budget friendly laptop. Easy to use and set up. Love that it flips inside out so i can use it as a tablet as well.

I purchased this for my wife, and she absolutely loves it. It is lightweight yet powerful enough for all of her work needs. The ability to fold the laptop in half and use it like an iPad, combined with the excellent touchscreen functionality, is a significant advantage

good product and meets my needs. good recommendation from the best buy associate

This laptop provides everything I needed for my schoolwork. It is a sturdy laptop with great specs. Beyond that, the style is great and feels premium.

Love it so far… still getting use to it.. needed a new one due to mine unable to have Windows 11..

It's the perfect laptop for my needs. It's light weight, compact and perfect for all the travelinbg that we are doing.

I has nice experience with bestbuy product specialist, good product and happy so far with the laptop. I highly recommend.

My dad wanted to new and faster laptop to replace what he currently has. So far, this hp has been amazing and has everything we expected!

This laptop replaces my 20 year old PC and meets all my needs for business and personal use. It is compact and light, and easy to carry on trips. The Best Buy reduced price made this an easy choice for me.