Customer Ratings & Reviews

It was time to purchase a new laptop, Best Buy was my only choice. The staff from greeter at door to the young man who listened and understood what i wanted. Thank you, I'm still learning my new HP somethings have changed but not much. Grateful to the Geek Squad who assisted with my old laptop.

Very happy with the purchase. Primarily used for storing family photos and videos

Very good laptop computer work very well and good for my screen and chat

Great computer the image is very good i had it side by side to the asus 4k and honestly i still like mine the only reason i gave it 4 starts its because compare to other computers the sound is lets day high but lacks bass or some deepness if u understand is not like sorround sound? But good performance

Love the touch screen. This laptop is so much faster than my Toshiba Satellite.

Best laptop ive owned! Highly recommend! And get rhe total protection!

I don't want to say anything bad about my new laptop. The problem is that I wasn't careful enough when I viewed the picture. I concentrated so much on the keyboard being backlit that I didn't realize that there was no number pad on the right side, which I have been using for the past 30 years. Of course, this one has numbers, too, on top, but that is not the same when you are typing and use a lot of numbers. It wasn't outlined in the description, but I should have seen it when I looked at the picture. I only thought that every laptop 15 1/2" or larger would have that kind of keyboard layout. I am not a fan of the touchpad. It is very hard to do copy and paste transactions with it, and even scrolling up and down is super tricky. It does have a touch screen, which my previous laptop also had. I just have to get used to using it more. I have been using it when I have gotten frustrated with the touch pad, and I have to say that the touch screen is very responsive, and I like it a lot. When I first started with this laptop and it went through the initial setup, it said that it would transfer the information from my old laptop to the new one as long as both were on and close to each other. Well, it looked as if everything happened pretty smoothly, and there were no caution flags to double-check certain things. Once I started to use the laptop, I ran into several problems when I wanted to add pictures to Facebook or emails. Whole file folders of pictures were missing, and the same is true with documents. If I am looking at bills on online accounts and want to download them into certain files in Documents, most files are missing. It is inconvenient, but not a huge problem for me. I can copy the old files and picture folders manually and transfer them to the new laptop. But it says that it is doing it automatically, you kind of expect that to happen. My old HP Pavilion laptop is still working very well, but for some reason, it could not upgrade to Windows 11 when that operating system became available. I never figured out why it couldn't. It has plenty of hard drive space, fast memory, and processing speed. Microsoft has been updating Windows 10 almost daily, and often, there were functions that didn't work anymore, and then Google Chrome had to update so it would work with the new version of Windows, and then Facebook had to update. By that time, Windows had another update to correct what they had omitted or gotten wrong in the previous update. Every time I wanted to use the laptop during the last year or so, it seemed busy with some kind of updating, downloading, and installing, which used so much memory that you could hardly get anything done during that time. This coming October, Microsoft will stop supporting Windows 10, and when I got that news, I knew that it was time to get a new Windows 11 computer. It is a learning curve with Windows 11 on the new laptop since I had never used that operating system before. But no big deal, it will take a little time. I have worked on computers since 1980 and have worked with MS-DOS and many other operating systems since then. Most of the time, I have used HP computers and laptops, and that is why I wanted to buy another one. So I am sure I will get used to this one in a short time. When I deal with work that deals with a lot of numbers, I just use my wireless keyboard that has a number pad. There is always a way to deal with things, I am sure, most people will love this laptop.

I like it very much, and I don’t want to closed my laptop because I want to continue using it.

I recently purchased an HP laptop from Best Buy and found it to deliver strong performance, a sleek design, and a vibrant display that works great for both work and entertainment. However, it can feel slightly heavy and build quality (like hinges or long-term durability) may vary depending on the model, so it’s worth choosing carefully.

Excellent computer. Good for single puerposes like streaming

Excelente price with everything you need for work or home computer for your monthly payments and fast online website

This computer was a great purchase for me. I would recommend.

I was way overdue to replace my laptop. I came into Best Buy during their July sale, spoke to a salesperson and decided on this laptop. I am extremely happy with my purchase! It is extremely fast starting up and when I am doing my daily work for my business.

Having purchased this item, I found it to be precisely what I needed to fulfill my duties in the church! As a singer, I can store my songs on the laptop and use the monitor as I would a tablet without having to lug around a paper notebook with outlines of songs! This has truly been a blessing for me! Great product, and everything I needed to fulfill God's purpose in the church!

Seemed like a good value. The sales person did a good job and was not pushy.

Great Buy!! Excellent system for the price, looking to purchase another one.

I'm thankful that the tech at Geek Squad told me that the battery in my former laptop was going kapoot. My new Omnibook is great, runs faster and have had no issues with it. I only wish that I would have noticed that it doesn't have the number keypad as my other one did, but I'll get used to it.

Works as advertised, appreciated Geek Squad support to get me up and running.

It runs very good. Good stuff. I am glad buying this item.

Colors are vivid. Crisppicture. Fast and simple to use. So far it’s been a great computer