Customer Ratings & Reviews

As advertised! Have not had a chance to use it much, but so far, I like what I see. Love the touch screen!

Just leaving Best Buy after dropping off this computer for repair. We have owned it under 2 months and the display screen won’t come on. We haven’t even used this computer in tablet mode . Sometimes a computer screen can get a frayed wire if constantly flipped back and forth. The tech said it would be 2-3 weeks to replace the screen, but he isn’t sure that’s what is wrong with this. My wife uses this computer for work and now has nothing for 3 weeks! Shame on Best Buy, I asked if they could just give us a new computer and transfer the information over which would take 2-3 days instead of 2-3 weeks. They said they could but it would cost $100. So do they truly stand behind what they sale? Maybe it can be argued this is an extra cost. However for a computer less than 2 months old that THEY sold me, the right thing to do was to do the back up for free.i tried to support my local economy, i will just purchase off Amazon next time.

Excellent service /advice on purchasing this fantastic new laptop. I've only had it two weeks ,but haven't found any issues.

Customer service is NOT dead! Please see Cash or Dylan for your trusting and knowledgeable guidance. Absolute and wonderful! Ryan in the Geek squad was also an invaluable assist! Kudos

The new computer is great! Love all the features and the size!

Wonderful buy easy change over quite fast. Not loaded down with a bunch of junk. Very nice work top.

Speedy when it works. The brackets holding screen will go out in 1 1/2 months. Otherwise good computer

So far everything is good, very easy set up and support.

Purchased for my wife for remote work and all her computer needs. She loves it mostly for the flexibility.

Bought this for my son to take with him to college. He loves it. Very versatile.

This item is extremely useful it has all the latest features which help make it easy for business use

The camera all of a sudden doesn’t want to work. Thee trouble shooter thinks it may need an updated driver. I’m having trouble finding it.

Works great and plays some high intensity games. I did buy a cooling pad, because it does emit a lot of heat

So far, love, it i mainly got it for school, and emails and documents, and it is snappy in those aspects.

Just what I was looking for. HP laptops Customer service was helpful and item was in stock.

It was very easy to set up. The computer is perfect for my college student.

I am very pleased with the computer and am glad that Best Buy carries quality merchandise.

The squad service at Bust Buy has been great! They answer my questions and give recommendations.

I have used it couple of times and it is very responsive.

amazing laptop! amazing picture and sound quality!