Customer Ratings & Reviews

The item is good and it is easy to connect. I love it

Great little computer that is powerful for what I use it for.

Im actually disputing this purchase bc we was lied to about the product. This was an open box model and i asked about returns and warranties bc it was an open box. We was told by the sales person that it was 30 days. 29th day we took it to be looked at bc the USB wasn't ready a thumb drive. Not only did they try to tell us windows 11 couldn't read the thumb drive bc it was made for windows 10 they then said that there was no warranty and then i tried to return it and the management said it had a 15 day return. They lied to sale a broken product

If you need a excellent dependable computer for day-to-day use, this is the one you should get.

Easy set up at home by myself. Wireless mouse and keyboard and printer functionality.

This computer is great the software is fast an you can do a lot with it at specially creavting even lotis .

I am very unhappy with BestBuy. The sales person did not explain things that I needed to know. All he wanted to do was make a sale. I have had a very hard time setting up the computer & was not told that the virus protection would not be transferred over from the old computer. Also, he did not tell me I would not be able to install the program for my printer because the computer does not accept any disks. If there were any other place to buy a computer in my area I would be going there from now on.

It was time to upgrade our desktop. Bestbuy tech was very helpful in our selection

One of the best gaming pc’s I own! Does what the more expensive pc’s do for less!

Meets the Requirements, quick in response. Size needs lot of space, USB ports access requires pullout from shelf. How do you shut the lights off!! H.L.l

At this point I'm not sure, it has been at the store location longer than I have had it at home. When picked up first time everything was supposed to be transferred from old computer to the new one, that didn't happen couldn't find things and if I did a lot of them would not open. Several of the employees fast talked and weren't helpful at all just trying to get me out the door. Second time there I was lucky enough to get a young man named Tyler C. he was very helpful and explained things, and saw the problems I was having with things not opening an stuff missing, he was very helpful, Best Buy needs a store full of people like him. He told me bring back old and new computers to be able to see what's happening. So looks like a 3rd trip back up there.

First time hard driver failure 2nd one been great so far

When I ordered the computer I ordered installation also. Computer came and nobody showed up to install it. I called Best Buy and they advised me that I would have make the appointment for the Geek Squad my self. I looked at my invoice of the installation I ordered and instead of the installation I ordered I got a coupon toward installation You guys have a real communication problem with your customers. I've been loyal customer for years and this is the first time I've been very unhappy with your service.

I had an HP desktop for 12 years without one moment of problem. So I purchased another but the quality of this one is poor. I am sorry that I got it and am disappointed in the support

Very easy to use. Just plug in and go. Easy as all get out.

Very good and affordable pc it would be great if I have added GeForce graphic card.

I had a lot of questions that were answered patiently by the sales guy.

This is an excellent computer. Easy to setup and use.

Perfect for my Job. Has everything that I need for my Job.

I normally never leave product reviews, as I believe experiences vary from person to person. However, this product has frustrated me so much that I feel compelled to write one. It wastes my time and interferes with my work. Using multiple monitors with this computer is extremely inconvenient and poorly supported. I purchased this computer just 30 days ago, and it already freezes during use. It becomes completely unresponsive for 3–5 minutes at a time before suddenly coming back to life. It is because of these two issues that I decided to finally write this review. Of course, not all HP products are like this. In fact, most of the computers in our office are HP, and they work just fine. But this particular model is truly disappointing. If you just need a computer for very basic use—or perhaps for younger students doing homework—it might be acceptable. Otherwise, I strongly advise against purchasing it.