Customer Ratings & Reviews

Missing keyboard and mouse on Open Box-Excellent. Online customer service says to go in store to ask for items (said no problem!), instore manager at Hawthorne, CA says I don't have a keyboard and mouse laying around and to go online to have one mailed. Lots of Back and forth with no resolution. Very disappointed.

Very unhappy with this purchase. Too much data was not transferred from my old computer to the new one, including Webtoot that I purchased from Bestbuy. I took my old computer back and it was a good thing I did because I have had to use it instead of the new computer. I now have to contact a local company in Wallingford for assistance with the setup. I have been buying electronics from Best Buy since the 90’s and never had these problems. This is the wosrt experience ever!

Limited ports for computer screens forced me to purchase adapters.

cheap computer unable to upgrade very much other than memory. maybe couple of cards. 2 weeks is not enough time to really check out a computer so wont be buying any more from best buy. there is a way to install windows 11 without having to buy a new computer. all you need is the 11 iso, rufus program and a usb drive.

The keyboard has one defect Your repair people would not replace the keyboard without us sending a picture of information tag on the computer. We are old people and do not use cell phones for that purpose. we showed the keyboard to a geek squad member but he could not help us.

Appearance is fancy. The inside is not fancy. There is a reason why $200 discount. The video streaming speed is horrible. Had to return immediately.

Apparently doesn't come with anything on the modem that you need to set up a computer , not really sure what it's function is

I bought this and a HP Envy 6165 wireless printer. I will not be buying HP again. I was able to print initially but lately I've been getting printer error or printer not connected. Yet my printer is showing as connected. I've followed all the HP tips but its just a frustrating waste of time. I'm about to return it.

only up and running a few days . so far so good. aok

bought in august 2025 boke down dec 2025, waiting for word from repair shop.

We had two (2) and neither one worked. We had to take them back.

I ONLY HAD 29 DAYS AND IT STOPPED WORKING. THEY WOULDNT GIVE ME ANOTHER ONE THEY SAID ONLY GUARANTEED FOR 14 TO 15 DAYS.

I was replacing a 10 year old Dell with windows 10 because printer drivers unavailable and windows 10 will lose support soon. I purchased Omnidesk desktop intel ultra core 5 on sale for 649. Mouse did not work and screen would go blank every 30 secs to a minute. This was just unacceptable. I have had a few Hps in my life and will not buy from them. So Ho is returned and old Dell is running again. I still need a new computer so I would love some help. I guess Apple or Dell will be getting my money.

Expected Microsoft Office on this computer! Was told that it was on here! Should not have to purchase it! Perhaps I am missing something here...

So far it has been excellent. Much faster than my old computer. Wireless keyboard and and mouse work great. I wish it had a CD that is a useful tool, especially after they got you hooked on having that format available. I subtracted star for this.

I am using this for music production and it works like a champ. Fast response and no problems. HP is always a good choice!

Easy to set up. Works great for a personal /home computer

This is a great entry level office PC as you roll out Windows 10 PC replacements for October. When it goes on sale, I grab multiples for my office clients. Just know there's no VGA port, so you'll need either a monitor that has an HDMI port, or an adapter. The pc itself has an HDMI and a DisplayPort for video.

Research; Communication, with family, friends, medical staff; Playing Duplicate Bridge and other games; Personal Banking and Finance; U.S.A. Government and State Taxes; Purchasing of goods and services are some of computer's advantages.

The set up was fast and easy. It worked even better when I remembered to turn the switch on-on the mouse. My one improvement would be to add a 2nd hdmi port so you could use 2 hdmi monitors. Im reading that it costs less than 15 cents for the royalty to add the extra hdmi. I would gladly pay a couple dollars. I ordered an adaptor to one of the usb ports to try to make my 2nd monitor work.