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Customer Ratings & Reviews

Your price for this item is $559.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 1495 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the Pavilion x360's touch screen, speed, portability, and price as positive aspects. They appreciate the convenience of the touch screen, the laptop's fast performance, its compact size that makes it easy to carry around, and the affordability it offers. However, some customers have concerns about the battery life, limited storage space, occasional fan noise, and memory constraints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,495 reviews
  • Rated 1 out of 5 stars

    A bad experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bought an open box that was described as in good condition. Yet, found that it has wears and no charger. I replaced it by another one then discovered that the keyboard was not working. I ended up returning the second one as well and canceling the idea of buying a new laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good College Computer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a very reliable computer. My daughter loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PC for grad student

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pleased with this pc for four months. Then we started having issues with a few of the center keys not responding. We take great care of it electronics, and we were disappointed this pricey pc had issues so soon after purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY, BREAKS EASILY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to bring my laptop back to Best Buy now TWICE and to other specialists twice to repair the exact same issue. The keyboard and mousepad frequently break and will not work. HORRIBLE PRODUCT

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead in 1 year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was great for 14 months, then the screen went black. Took it to Geek Squad a d motherboard needs to be replaced which would cost more than the computer. Will NEVER buy HP again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I actually broke my labtop charger. Does all HP la

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My battery charger hbroke, I cannot charge this labtop. The charger that broke is the part you plug into the labtop to charge it. usb is blue, what ared my opinoins by a new ccharger or a new labtop?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not that robust.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing broke within a year. Had to ship it back via best buy, waited almost a month to have them tell me that they will exchange. Not a robust machine, to say the least.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard looks used

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the letters and characters are dull and faded. The keyboard looks used. I am totally disappointed - now I'm inconvenience because HP did not construct the laptop properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not fully able to review this product as it was defective. Unable to charge for the moment it was opened. Product was returned and refunded with no issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    staff was very rude

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i returned this computer, because the manager of the Geek Squad was so incredibly cocky and rude, I returned it within 10 minutes of the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Noisy, cooling fan issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop cooling fan stopped working. It gets heated up very fast and when working normally, it makes a lot of noise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I purchased it back in 2019 for college and I’ve graduated and still use the laptop. Me and my laptop have gone through so much in these past years! It works great. The 360 feature is so amazing. I love being able to fold up my laptop and use it as a tablet. The touch screen feature has also been helpful when having to electronically sign forms or just draw for fun!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop sucks I had it for a month and something went wrong do not spend your money on this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Girllll NO!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big, Clunky, Slow, Crappy Battery. Way too heavy to be a laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This runs slow even after all the updates. Quality is not great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Way over priced.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced. Not a bad computer, but you can get a better one for half the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked screen in 6 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor engineering, poor geek squad customer service, will never shop here again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work at all, had to return it. but best buy took return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard stopped working less than a month after i bought it!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product, after 1 year the mother board broke.

    No, I would not recommend this to a friend