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Customer Ratings & Reviews

Your price for this item is $497.99
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The comparable value price is $829.99

Customer reviews

Rating 4.5 out of 5 stars with 438 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Pavilion x360's responsive touchscreen, ease of use, and performance. Many appreciate its lightweight design and convenient size, while also noting positive feedback on battery life. However, some users mentioned that the device can get warm during use, and a few expressed a desire for more RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 438 reviews
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. Has very good screen resolution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it and it works great no problems with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall decent for office work and virtual meetings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience so far using this laptop. Great product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a little heavier than I would have liked, but mostly, I am disappointed in the brightness and crispness of the screen. Overall, it seems to be working fairly well, although at times it doesn't want to chimney to my printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    cpu speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item is slow then last model.. firs i buy - HP Pavilion x360 2-in-1 14" Touchscreen Laptop Computer, Intel Quad-Core i5 1035G1 up to 3.6GHz, 8GB DDR4 RAM, 512GB PCIe SSD, 802.11AC WiFi, Bluetooth, HDMI, Silver, Windows 10, Type-C HUB

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good laptop. I just wish the battery life was better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service at Store for Issue with New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer battery expanded pc is overheating and causing performance issues literally 40 days after purchase store was very uncooperative or willing to help out or support. Directed me straight to HP which now which im fighting for a replacement after being directed to ship it to a Depot. Cannot have downtime with a work from home job and lose money. BEST BUY HAS JUST LOST ALL THEIR BUSINESS WITH ME!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Speakers broke after a week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop until the speakers went out a week after I bought it I am returning it ASAP

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice laptop, terrible customer service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is nice, the customer service was terrible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst out of box experience ever. Do not buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a piece of junk. Many normal native Windows Apps did not work out of the box and required advanced powershell knowledge to uninstall and reinstall. The webcam still doesn't work and HP wants $150 to support it. Nothing will download from the windows store to this device. I would definitely not buy this or recommend anyone buy this device.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Things don't change if things don't change.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase a laptop and have it picked up by my son in law in Indianapolis, but nooooo I could not do that I had to have it shipped to my house? Whats up with that? Got it and the computer is nice. But It took a 1200 mile round trip for What?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could not get past the setup process

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited when I bought this computer, but unfortunately I could not get past the Windows setup process. The Windows setup just froze whenever I got to the wireless setup screen of the setup process. A shame, since it seemed like a really great computer otherwise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen keyboard and trackpad won’t work at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop died while setting up Windows. Screen won’t turn on. Keyboard and trackpad won’t work. Spend like 4 hrs with HP customer Service and eventually support person gave up and asked to return laptop and buy new one. Not buying HP again for sure

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shop around trust no one in fullerton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a used open box laptop .online it stated that stored jad open box for alot cheaper but store associated said they didnt have it regardless if the site stated store had open box for cheaper so with 2 profiles and 47 gb used when i open the taped box yea I guess race matters

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad HP laptop equipment and lost sale over $1000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted only 4 days when Intel Processor failed; took laptop back to store and credited my purchase because your store did not have any HP laptop in store; took my business to another store ALTEX and they had a suitable laptop available and NOT another 7 to 10 day wait

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    S Mode Stands for the "S" Word

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy really needs to clarify to users the differences between S Mode and regular Windows. S Mode stands for something I won't spell in this review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t use my laptop for more than a month before it started having issues. I sent it off to be repaired and I’m still waiting for it to be returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Display/Screen failure

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking laptop. Display/Screen went dark in less than 90 days. I had to hook up an external monitor to see the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks! Wish I could return it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't care for this computer . It constantly freezes

    No, I would not recommend this to a friend