Customer Ratings & Reviews

Horrible. Ink almost out after 3 months use & it’s used maybe once a week for 1-2 pages and mostly black ink only. Takes forever to print so speed is slow & trying to AirPrint is awful! 98% of the time it won’t pick up on the AirPrint and you have to turn the printer off/back on & start the process again. It’s not an internet connectivity issue. Worst printer I’ve ever bought. I want to throw it out the window! Got suckered into the sales pitch from Best Buy guys saying the bottled ink is the new way to go and it last two years. NO TRUE! Do not buy this printer.

having to take back, due paper jams each time I try to print

It showed capable of two-sided printing on the display. When I got home, I discovered that it required printing on one side then reloading the paper to print the other side. I wanted something like my older (and much cheaper) printer did which did that automatically. So I returned it and got a cheaper printer.

Not a great printer and not printing. Taking it back to best buy for technical support

Printer doesn't make copies. And won't print from my computer

This is the worst printer ever. Super slow, barely connects its inactive or searching network 90% of the time. I don’t understand why they pushed me to this. Absolute loss

This product was a very bad purchase for us. It does not stay connected to the WiFi network.

It is loud and a little slow. But it does what it is supposed to.

it is just ok, not great not great not great not great

Not happy with the printer. Would like a refund or to exchange for another one.

It is adequate but does not print on two sides without handling paper

I would of gave a better rating but the scanner would not work from the printer itself. I kept trying to contact customer service and didn't get far

Printer does not stay connected Panel does light up at all times Printer now has paper jam that I cannot fix I would like to exchange for another printer

Scanner is quirky. Works one minute and not the next. No feeder to scan multiple page documents.

Having problem setting up blue tooth tried calling hp but all they wanted to do was sell me a security contract

Not worth the money and print quality is average. Expensive catridges

Printer requires using 2G ONLY. I was not told this until my usual computer man came to set everything up. Sad, but perhaps that's why Best Buy lowered the price so much.

Defective, I will be returning it ASAP it can't detect when the paper is loaded and continually requests that paper be loaded into the tray

It does whats supposed to do. It has made me alot of money with my crafting

This product failed for me- error messages could not be corrected with regard to ink function, There are ink distributor cartridges that add to the margin of error and will mean expenses in the future- Epson, which I replaced it with is much better set up. The paper also loads from the rear which seems more exposed than the traditional drawer.