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Customer reviews

Rating 4.3 out of 5 stars with 1643 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.3 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,643 reviews
  • Rated 1 out of 5 stars

    Frustrating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regret buying this one..if you’re not a techy this printer is not for you. There’s no actual screen to operate manually. You will have to connect it to your computer via WiFi to operate and troubleshoot. Not the one I wanted. I wished I can return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible printer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Ink almost out after 3 months use & it’s used maybe once a week for 1-2 pages and mostly black ink only. Takes forever to print so speed is slow & trying to AirPrint is awful! 98% of the time it won’t pick up on the AirPrint and you have to turn the printer off/back on & start the process again. It’s not an internet connectivity issue. Worst printer I’ve ever bought. I want to throw it out the window! Got suckered into the sales pitch from Best Buy guys saying the bottled ink is the new way to go and it last two years. NO TRUE! Do not buy this printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't have USB port which i miss. Pictures and printing are good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst printer ever. Super slow, barely connects its inactive or searching network 90% of the time. I don’t understand why they pushed me to this. Absolute loss

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Stays Online

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This happens to be one of the worst printers I have ever purchased. It continually goes off line or needs to be unplugged and replugged to work. I can never seem to print without unplugging it and restarting it. I do not recommend this printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero I would! Worst product purchased, a literal lemon just flashes with codes. Cannot print from phone doesn’t like the cartridges now cannot print at all since moved from one house to another. So disappointed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't do what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It showed capable of two-sided printing on the display. When I got home, I discovered that it required printing on one side then reloading the paper to print the other side. I wanted something like my older (and much cheaper) printer did which did that automatically. So I returned it and got a cheaper printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer doesn't make copies. And won't print from my computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is loud and a little slow. But it does what it is supposed to.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is adequate but does not print on two sides without handling paper

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is just ok, not great not great not great not great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quirky scanner feature from printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scanner is quirky. Works one minute and not the next. No feeder to scan multiple page documents.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Displeased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer literally two weeks later it stopped working. The rolling thing in the printer stopped grabbing the paper and I tried to return or exchange it and they all told me no

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problem setting up blue tooth tried calling hp but all they wanted to do was sell me a security contract

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sophie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not go online. Will not sinc with any electronics.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having to take back, due paper jams each time I try to print

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working , not connecting to router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not working , it is not supporting our mesh router

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the printer. Would like a refund or to exchange for another one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t synchronize

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having trouble getting the printer and my MacBook synced. So haven’t been able to use it yet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hp is anything but Smart

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swore I would never buy an HP printer again, but this one looked pretty good. Endless frustration trying to use HP smart to connect to WiFi. Will return ASAP.

    No, I would not recommend this to a friend
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