Customer Ratings & Reviews

ever since I bought it the black ink print head cartridge has worked intermittently -now I have to buy a new one to replace it

This product failed for me- error messages could not be corrected with regard to ink function, There are ink distributor cartridges that add to the margin of error and will mean expenses in the future- Epson, which I replaced it with is much better set up. The paper also loads from the rear which seems more exposed than the traditional drawer.

Not worth the money and print quality is average. Expensive catridges

It does whats supposed to do. It has made me alot of money with my crafting

I would of gave a better rating but the scanner would not work from the printer itself. I kept trying to contact customer service and didn't get far

i have found this to be very hard to set up, but i like the printer so far.

Printer does not stay connected Panel does light up at all times Printer now has paper jam that I cannot fix I would like to exchange for another printer

Hard to set up. Had to return it. Don’t recommend.

It prints via modem is great but it doesn’t copy right at all

This product was a very bad purchase for us. It does not stay connected to the WiFi network.

Not a great printer and not printing. Taking it back to best buy for technical support

Printer requires using 2G ONLY. I was not told this until my usual computer man came to set everything up. Sad, but perhaps that's why Best Buy lowered the price so much.

Bought it because the person who helped me with the pirchase said it was a really good printer and very easy to install. I purchased it and its just sitting there not being used because I just coul not install it to the wifi. Now im just paying for it and have not even used it once.

did not realize you have to scan single pages not multiple

Have had problems with it since buying it, it doesn’t connect well and much ink wasted on funky printed pages

Defective, I will be returning it ASAP it can't detect when the paper is loaded and continually requests that paper be loaded into the tray

Every HP printer I’ve purchased has ended up in the return bin. Why does it take 15-20 minutes for this printer to warm up, only to require another 15-20 minutes before a print? The printer is incredibly slow. To make matters worse, it constantly disconnects from Wi-Fi, rendering it completely useless.

Cannot automatically print double sided. Followed directions and put paper in again to print the remaining sheets, and it printed one blank page first which threw all the page numbers off. Huge hassle to print a simple document.

I requested information about this printer from Best Buy's employee or salesman. The problem is that the sellers do not have any idea of this printer. In addition to the four containers of Ink, the printer had in addition two cartridges' which must also be installed. The cost of replacing the ink plus the cartridges must be high, but the sellers had no idea. The printer had a limited capacity to put paper. Therefore, I opted to return the printer. opted

Very difficult to set up. Directions says go to the website. The directions and website directions are not the same. I have had it for 3 weeks still not connected to wifi. Had to hire Geek Squad to connect it.