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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1811 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,811 reviews
  • Rated 1 out of 5 stars

    worst experience ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite possibly one of the most memorable printer purchases I've ever made—unfortunately, for all the wrong reasons. The printer gave up after just two months. I reached out to Best Buy and the Geek Squad, only to find myself caught in a cycle of calls, upsells (including a membership that cost more than the printer itself), and ultimately, no resolution. I was even told I could take it to any store for a replacement—spoiler alert: that didn’t go as promised either. At this point, it's not hard to see why Best Buy is finding it tough to stay competitive in today’s market.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not working , not connecting to router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not working , it is not supporting our mesh router

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Smart Tank not so Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in this printer. I set it up to my cell and was able to print one page. Then it would not reconnect to wifi and nothing I did would fix it. Neither my laptop or the cell could find the printer again. It is not user friendly. The APP I downloaded was unhelpful as was the chat and the written directions. Two other people came to assist and were unable to fix it. I returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding home printer. Much better price per page compared to my old ink jet printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect4me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new printer. I wish i had known before how concise and convenient this is for my small craft business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Printer choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer delivers everything you need very reliable product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Was a little disappointed I could use AirPrint on it for free

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer will not connect with WiFi. I have a new Modem and Router and all other devices connect the WiFi, but The printer will not. So, I bought a useless printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer won’t connect with the computer purchased from Best Buy and the Geek Squad can’t get it to work by remote

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    D to print. My other printer I needed to go into t

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love luv luv this printer it’s just they say no ink to purchase for a year! Also it auto loads when I be

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Printer will not print anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer will not print. I have not had the printer very long. I used to be able to turn off the computer and turn off the printer, or cancel everything in the printer queue, then have it print, and it would print. Now, none of that works. It doesn't print. Do yourself a favor and buy the more expensive model -- the besalt colored one with the paper tray on the bottom. That printer actually works.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Tom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, like the ink reservoirs. Seems worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink is much better than the cartridges that other printers use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    kevo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good printer. But it doesn't scan. Can't seem to make it scan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Kazel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to set up printer that takes up a small footprint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Smart Tank 5101

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that it is easy to load ink. Copier is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is so much better than my small ink jet HP I do not have to replace ink as often in this printer

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a very bad purchase for us. It does not stay connected to the WiFi network.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Toni

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer liquid ink instead of dry ink. Great fir the space i put it in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweepstakes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Would recommend this item. We Love it!!!

    I would recommend this to a friend