Customer Ratings & Reviews

Quite possibly one of the most memorable printer purchases I've ever made—unfortunately, for all the wrong reasons. The printer gave up after just two months. I reached out to Best Buy and the Geek Squad, only to find myself caught in a cycle of calls, upsells (including a membership that cost more than the printer itself), and ultimately, no resolution. I was even told I could take it to any store for a replacement—spoiler alert: that didn’t go as promised either. At this point, it's not hard to see why Best Buy is finding it tough to stay competitive in today’s market.

It is not working , it is not supporting our mesh router

I was very disappointed in this printer. I set it up to my cell and was able to print one page. Then it would not reconnect to wifi and nothing I did would fix it. Neither my laptop or the cell could find the printer again. It is not user friendly. The APP I downloaded was unhelpful as was the chat and the written directions. Two other people came to assist and were unable to fix it. I returned it.

Outstanding home printer. Much better price per page compared to my old ink jet printer.

I really like my new printer. I wish i had known before how concise and convenient this is for my small craft business.

This printer delivers everything you need very reliable product.

Works very well. Was a little disappointed I could use AirPrint on it for free

printer will not connect with WiFi. I have a new Modem and Router and all other devices connect the WiFi, but The printer will not. So, I bought a useless printer.

This printer won’t connect with the computer purchased from Best Buy and the Geek Squad can’t get it to work by remote

Love luv luv this printer it’s just they say no ink to purchase for a year! Also it auto loads when I be

The printer will not print. I have not had the printer very long. I used to be able to turn off the computer and turn off the printer, or cancel everything in the printer queue, then have it print, and it would print. Now, none of that works. It doesn't print. Do yourself a favor and buy the more expensive model -- the besalt colored one with the paper tray on the bottom. That printer actually works.

Works well, like the ink reservoirs. Seems worth the price.

The ink is much better than the cartridges that other printers use.

Overall a good printer. But it doesn't scan. Can't seem to make it scan.

Great easy to set up printer that takes up a small footprint.

Love the fact that it is easy to load ink. Copier is great!

This printer is so much better than my small ink jet HP I do not have to replace ink as often in this printer

This product was a very bad purchase for us. It does not stay connected to the WiFi network.

Great printer liquid ink instead of dry ink. Great fir the space i put it in

Great Product. Would recommend this item. We Love it!!!