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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1811 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,811 reviews
  • Rated 3 out of 5 stars

    not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is just ok, not great not great not great not great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t last two months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s already not working after two months. Also, I do not like the fact that I have to pour ink inside.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t synchronize

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having trouble getting the printer and my MacBook synced. So haven’t been able to use it yet

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Failed HP printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two printers and a visit from the Geek Squad and couldn’t get interface with iPod or iPhone in a sustained fashion. Returned for an Epson product and no problem.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Hp is anything but Smart

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swore I would never buy an HP printer again, but this one looked pretty good. Endless frustration trying to use HP smart to connect to WiFi. Will return ASAP.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sophie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not go online. Will not sinc with any electronics.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having to take back, due paper jams each time I try to print

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    hp smart tank

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have found this to be very hard to set up, but i like the printer so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better Options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product failed for me- error messages could not be corrected with regard to ink function, There are ink distributor cartridges that add to the margin of error and will mean expenses in the future- Epson, which I replaced it with is much better set up. The paper also loads from the rear which seems more exposed than the traditional drawer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It needs fixed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It prints via modem is great but it doesn’t copy right at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the printer. Would like a refund or to exchange for another one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    consumer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not realize you have to scan single pages not multiple

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Displeased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer literally two weeks later it stopped working. The rolling thing in the printer stopped grabbing the paper and I tried to return or exchange it and they all told me no

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A hassle to get it to work after some time Jamms up

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had problems with it since buying it, it doesn’t connect well and much ink wasted on funky printed pages

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money and print quality is average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money and print quality is average. Expensive catridges

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Manual double sided printing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot automatically print double sided. Followed directions and put paper in again to print the remaining sheets, and it printed one blank page first which threw all the page numbers off. Huge hassle to print a simple document.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Smart Tank 5101

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested information about this printer from Best Buy's employee or salesman. The problem is that the sellers do not have any idea of this printer. In addition to the four containers of Ink, the printer had in addition two cartridges' which must also be installed. The cost of replacing the ink plus the cartridges must be high, but the sellers had no idea. The printer had a limited capacity to put paper. Therefore, I opted to return the printer. opted

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does whats supposed to do. It has made me alot of money with my crafting

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I DON'T RECOMMEND

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer itself is only okay. It takes a lot longer to print items than expected and there's an error message about the ink cartridge's more often than expected.

    No, I would not recommend this to a friend