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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1811 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,811 reviews
  • Rated 1 out of 5 stars

    Not to my liking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First all it didn't work. 2nd I don't want to replace print heads as I am not swift when it comes to electronics. I returned it and got the 9125e.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Set up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven't been able to set it up. It will copy, but not print. Power cord is loose. It doesn't stay in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this printer. Its very slow when it comes to scanning. Am going to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best of luck if you buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m having a lot of errors when trying to print. It’s nice not having to change out ink cartridges but not sure it’s worth the hassle if I can’t use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer stopped printing black 4 months after I bought it, spent hours on phone with hp support desk they finally agreed to send me a replacement since mine was under warranty new one came today carriage won't move to center spent another hour on phone with hp support said it was faulty printheads which they just sent o me today. DON"T BUY!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer is good if you have a hp PC/LAPTOP if not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp support is terrible and wanted me to purchase products that i didn't want.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does not work with the Hp computer I bought at the same time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stops working after minimal use

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item required a replacement printerhead after minimal use. I do not recommend this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow printer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t anything about this printer. It’s slow, paper jams, gets ink all over other pages, it rendomly stops running… too many errors.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Color printing is not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black ink prints fine. Color ink is printing with lines everywhere. Disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Smart Tank 5101

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of problems with this printer and had to call HP 5 times. The printer is offline and wireless did not work. Scanner was offline also, would not connect. I still have some problems with this printer. I would not recommend it at this time until HP fixes all the problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible choice. I spend more time trouble shooting to print, scan or just to get the status to Online than I do working. I have to remove and install the printer DAILY! Most of the time it still doesn't work. I have a couple of the trouble shooting videos memorized. I'll leave it at that. MH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste a lot of paper - therefore a lot of ink. Prints things 2 - 3 times even though I only asked for 1 copy. Haven't figured out how to do some things. I guess you get what you pay for. Could have used a little more info about the printer at time I bought

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it. Printed twice. Had problems with the feeder. I don't know if it was just a problem with this printer or the model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse store and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printing ever does print upon opening. Tried recalibrating and it still didn’t work Best Buy refuses to take back and called the cops on me for being black and trying to return the product per their return policy I will nevr buy from here again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't make it work. Does not install easily on my computer. Called support and sold me useless, invasive software. All together a disaster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Buying HP again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product felt cheap and flimsy. It was defective right out of the box. I will never purchase HP again. Never gotten anything from HP that wasnt junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    won't print right and is very infuriating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just went to this HP after years with a brother printer. I can't get it to work with AirPrint and they want me to add apps and drivers. will only print a few pages when it does work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not a good printer. Did not keep. Returned to store. Tried another HP and didn’t have luck. Returned. Settled with a cannon.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mrs.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not an easy printer to use I'm thinking of taking it back and getting more user friendly

    No, I would not recommend this to a friend