Customer Ratings & Reviews

Very difficult to set up. Directions says go to the website. The directions and website directions are not the same. I have had it for 3 weeks still not connected to wifi. Had to hire Geek Squad to connect it.

Bought it because the person who helped me with the pirchase said it was a really good printer and very easy to install. I purchased it and its just sitting there not being used because I just coul not install it to the wifi. Now im just paying for it and have not even used it once.

ever since I bought it the black ink print head cartridge has worked intermittently -now I have to buy a new one to replace it

I would of gave a better rating but the scanner would not work from the printer itself. I kept trying to contact customer service and didn't get far

Defective, I will be returning it ASAP it can't detect when the paper is loaded and continually requests that paper be loaded into the tray

Not a great printer and not printing. Taking it back to best buy for technical support

I did not like that it does not print double wide on its own you would have to reload the paper to print Tom the other side

Even thoughthe name has 'Smart' in it - it is lacking that for sure. Constantly jumps off the networks, takes forever to print, etc

Hard to set up. Had to return it. Don’t recommend.

Used for less than a month only, now cant use it anymore, cant connect to wifi, tried everything. Waste of money

The paper consistently jams. It states it holds up to 100 pieces of paper I only put 50 in and after two pages it jammed. I put 10 in the area just enough for the job. Every other page it jammed. On top of that the print got lighter and lighter. The ink levels are full. I will be returning this the printer. I do not recommend this printer.

It has been awful!! It copies fine. But trying to copy something from my computer takes like 5 minutes to print 1 page!!!!!!!!!!!!!!!!!! Something is screwed up big time with the wifi!! I should not have to go thru this crap!!!!!

The printer never stays connected to my computer try to connect it directly to the computer and still wont print

terrible customer service, product will not print consistly. i hired outside tech to help gety it set upo spent $200 and still not reliable printer.

This is the second printer that I have purchased that has a top feed for the paper, and just as the prior one that I had it keeps getting stuck and now it won't work at all it's completely broken. I'm returning the printer and exchanging it for a tray fee.

Worst printer I've ever had. It took 3 to 5 minutes to print one page, and trying to use your wifi to print from your phone was almost impossible. I'll never buy HP printers again. Oh i called customer service and they wanted to send a tech out to look at it, for the low cost of 250.00 when the device was bought the same day. WOW

This printer just does not work well; even new it was slow and took forever to recieve the file to print. After 8 months, it just stopped working. The app says its ready, the readout on the printer says its ready, but it refuses to print.

The HP Smart Tank 5101 printer is a great value that offers decent prints. Inside the box you get the printer, a 2-year supply of ink, and the power cord. The printer can be set up with the computer software, or the mobile app. Installing and setting up the printer is pretty simple, HP does provide detailed instructions on how to install the ink and turn on the printer, after that you are directed to either the computer software, or the mobile app. The printer does have a tiny display on the top of it, but I found it kind of useless seeing how it should’ve been located on the front of the printer. There are also physical buttons to press on the printer, like color copy, or black and white copy, also a very useful card copy button that take a scan of both the front and back of a card and adds it to one sheet. The printer is a wireless printer, which means most of the features you will find are going to be in the HP app. The app can be controlled from a phone or computer. In the app you will be able to fine tune settings like borderless printing, adjust scan options and make changes to scans, and also update the printer’s software. The printer can print 12 pages per minutes in black, and it prints 5 pages per minute in color. It also doesn’t make a lot of noise when printing, but if you find that it’s too loud, there is a quiet print option found in setting on the app. I printed a couple of just black pages to test how well typing looks and it came out crystal clear and very eligible. Next, I tested out a few colored prints with some different pictures and the results were great, the colors came out very vibrant and vivid, yet they were also very clear. Overall, I am very happy with the HP Smart Tank 5101. It has everything I need to get the printing job done. It doesn’t over complicate things by adding a bunch of features that no one ever needs, and its easy to operate. But the best feature by far is the 2-year ink tanks. This saves so much money and time in the need to replace ink and its very convenient. I would definitely recommend this to anyone looking for a new printer.

The color quality was poor. I was trying to print out a wood dresser that was a light-colored brown wood, it came out orange. The majority of the items that I printed came out way off of the colors I had hoped. I ran all of the troubleshooting I could find online to potentially correct the problem but it fell short. I returned the product 24 hours later.

This works when it wants to . I have to turn it on and off 3 times or more before it prints . I am so disappointed in this product to be honest and I am looking to return it .