Customer Ratings & Reviews

Not worth the money and print quality is average. Expensive catridges

Have had problems with it since buying it, it doesn’t connect well and much ink wasted on funky printed pages

It does whats supposed to do. It has made me alot of money with my crafting

Cannot automatically print double sided. Followed directions and put paper in again to print the remaining sheets, and it printed one blank page first which threw all the page numbers off. Huge hassle to print a simple document.

I requested information about this printer from Best Buy's employee or salesman. The problem is that the sellers do not have any idea of this printer. In addition to the four containers of Ink, the printer had in addition two cartridges' which must also be installed. The cost of replacing the ink plus the cartridges must be high, but the sellers had no idea. The printer had a limited capacity to put paper. Therefore, I opted to return the printer. opted

The printer itself is only okay. It takes a lot longer to print items than expected and there's an error message about the ink cartridge's more often than expected.

Very difficult to set up. Directions says go to the website. The directions and website directions are not the same. I have had it for 3 weeks still not connected to wifi. Had to hire Geek Squad to connect it.

Bought it because the person who helped me with the pirchase said it was a really good printer and very easy to install. I purchased it and its just sitting there not being used because I just coul not install it to the wifi. Now im just paying for it and have not even used it once.

ever since I bought it the black ink print head cartridge has worked intermittently -now I have to buy a new one to replace it

I would of gave a better rating but the scanner would not work from the printer itself. I kept trying to contact customer service and didn't get far

Defective, I will be returning it ASAP it can't detect when the paper is loaded and continually requests that paper be loaded into the tray

Not a great printer and not printing. Taking it back to best buy for technical support

Hard to set up. Had to return it. Don’t recommend.

I did not like that it does not print double wide on its own you would have to reload the paper to print Tom the other side

Even thoughthe name has 'Smart' in it - it is lacking that for sure. Constantly jumps off the networks, takes forever to print, etc

Used for less than a month only, now cant use it anymore, cant connect to wifi, tried everything. Waste of money

The paper consistently jams. It states it holds up to 100 pieces of paper I only put 50 in and after two pages it jammed. I put 10 in the area just enough for the job. Every other page it jammed. On top of that the print got lighter and lighter. The ink levels are full. I will be returning this the printer. I do not recommend this printer.

It has been awful!! It copies fine. But trying to copy something from my computer takes like 5 minutes to print 1 page!!!!!!!!!!!!!!!!!! Something is screwed up big time with the wifi!! I should not have to go thru this crap!!!!!

The printer never stays connected to my computer try to connect it directly to the computer and still wont print

terrible customer service, product will not print consistly. i hired outside tech to help gety it set upo spent $200 and still not reliable printer.