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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1777 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers frequently mention the good print quality and ease of use of the Smart Tank 5101 printer. Many customers find the printer easy to set up and appreciate its overall performance. Additionally, users like the printer's connectivity and compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,777 reviews
  • Rated 1 out of 5 stars

    Worse store and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printing ever does print upon opening. Tried recalibrating and it still didn’t work Best Buy refuses to take back and called the cops on me for being black and trying to return the product per their return policy I will nevr buy from here again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't make it work. Does not install easily on my computer. Called support and sold me useless, invasive software. All together a disaster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not a good printer. Did not keep. Returned to store. Tried another HP and didn’t have luck. Returned. Settled with a cannon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    won't print right and is very infuriating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just went to this HP after years with a brother printer. I can't get it to work with AirPrint and they want me to add apps and drivers. will only print a few pages when it does work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Buying HP again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product felt cheap and flimsy. It was defective right out of the box. I will never purchase HP again. Never gotten anything from HP that wasnt junk.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mrs.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not an easy printer to use I'm thinking of taking it back and getting more user friendly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving so many errors, can’t print large files when you send by HP application, returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer would not print colored documents and only printed black and white regardless of advertisement. Had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2nd try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not print most things Very disappointed Won't recommend it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just does not work consistently. Very frustrating to keep unplugging. Would not suggest buying this model.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Consumer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible printer. Paper jams often. Not a good printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer about a month ago. I was able to use it twice to print about 30 pages total before it started to jam. I haven’t been able to get it to print anything else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too much slow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excessive slow printing. While connecting for printing it does’t accept the request to print keep on loading. Don’t waste money on this printer……

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this piece of junk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printer ever. It keeps disconnecting from the WiFi. Every time I want to print I have to go through the whole set up process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was a lot of help but this was broken. When I returned it no one asked if I wanted another or asked if they could help me get another one!!! I won’t be back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speed too slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor printing speed. The machine runs various low. When printing a page, the machine takes forever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total piece of crap. Does not work. Just came in the mail. Can’t even get it to work. I had three different men try and fix it. It was for my dad. Don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dinosaur printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is so slow to load paper. Horrible to scan. Such non sense. Seem's so out dated. I think 1980's printer's are more officiant.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    $90 down the drain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to install by myself and my son - sonI had to have Geek Squad for $90 as I have an old pc w/o Blue Tooth. Nowhere did HP or Best Buy disclose this so I am out an additional $90!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A waste

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was a nightmare. Paper continually got stuck. Ink does last Difficult to use.

    No, I would not recommend this to a friend