4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$259.99
Save $170
The comparable value is $429.99

Customer reviews

Rating 4.3 out of 5 stars with 342 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the product's excellent print quality, ease of use, and straightforward setup. They also appreciate its overall performance, minimal noise level, and compact size. However, some customers have expressed concerns regarding the paper tray's ease of access, the product's price, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-342 of 342 reviews
  • Rated 5 out of 5 stars

    a title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A massive pain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions are horrible, screen doesnt tell you anything, wifi setup will probably fail which requires a hard reset and can not be used without the HP Smart App installed on whatever device youre trying to print from not even with a USB printer cable.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Rick.

      I’m sorry to hear that you’ve had such a difficult time with your printer. I can certainly understand why lack of adequate instructional material, a difficult setup process and design features you find inconvenient would be a tremendous frustration. I want to help you get the most from the device, so I’ll provide some resources aimed at making that happen.

      First, I can’t tell from your review whether you’ve experienced connectivity problems or at this point you just anticipate them. Regardless, if they appear, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
      - support.hp.com/us-en/topic/diagnostics

      Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
      - support.hp.com/us-en/product/hp-smart-tank-7000-series/2100178735

      If you need further assistance with connectivity, software or anything else, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP