Customer Ratings & Reviews
- Model:
- SMART TANK 7001/28B49A#B1H
- |
- SKU:
- 6477854
Customer reviews
Rating 4.3 out of 5 stars with 338 reviews
(338 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the good print quality and ease of use of the Smart Tank 7001 printer. The setup process is generally straightforward, and the printer operates with minimal noise and a compact size. However, some customers have expressed concerns about the paper tray's design, the price, and occasional reliability issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Noise level, Print quality
Rated 4 out of 5 stars
Convenient
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer by HP is pretty good. It prints well and works just like all of the other HP printers I have owned, which is great. I have always been an HP fan and I wouldn't expect anything less than great from them. Same great quality as far as printing capabilities, scanning and copying but the new ink system is amazing. No more cartridges to replace anymore. I love that I can just fill and print away. It's easy to use and actually not as messy as I thought it would be. It's simple to use and prints fairly quietly compared to my older model. The only downside is the color of the printer itself. I feel like the white will discolor easily overtime. I would have preferred black but other than that, a great product.
I would recommend this to a friend Rated 1 out of 5 stars
Hard to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super hard to install this printer still am unable to install it. I believe it’s too late return I will purchase a new laptop to see if that works if not I really want my money back
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has been so difficult to install. Your review is brief, but your dilemma is clear and your frustration easy to understand. I want to help you get the device set up and working to your satisfaction, so I’ll offer some resources aimed at making that happen.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-smart-tank-7000-series/2100178735
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Rated 1 out of 5 stars
Hp smart tank 7000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned a canon pixma printer and recently replaced it with this HP smart tank and without a doubt this has been the worst decision.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Danielle.
I’m sorry that you’re not satisfied with your printer. I can’t tell from your brief review what specific difficulties you’ve encountered, but I’ll nonetheless provide some resources aimed at helping you navigate whatever issue is at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-smart-tank-7000-series/2100178735
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Rated 1 out of 5 stars
Not a reliable printer.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper keeps getting jammed. Indicates out of ink. Prints very slow.
No, I would not recommend this to a friendRated 1 out of 5 stars
HPprinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all right out of the box. Ink tanks were full but control said one of them was empty. HP tech department told me to return it for credit!!
No, I would not recommend this to a friend- Pros mentioned:Noise level, Print quality
Rated 4 out of 5 stars
Mostly good, a couple quirks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively compact all-in-one that is mostly good THE GOOD ~ Small footprint ~ Quiet ~ A lot of ink included ~ Visible ink reservoirs ~ Quick text printing ~ Wi-Fi THE BAD ~ Full bleed color printing (see below) ~ HP set-up/App THE MEH (could go either way) ~ Full bleed color printing (see below) ~ HP App OVERALL Let me begin with what I can't stand about new HP printers: setting them up. In order to set them up, you have to download the HP app to your phone. OR... you can use a USB. Now, USB doesn't sound so bad until you realize you need the old-school USB 1.0 type USB with the square plug at the other end. Yes, I actually happen to have 1 or 2 of these lying around in my drawer full of old cords from about 1998 or 2000, but how many other people do? I don't like being forced to download something to my phone, which (I'm sure like many other people's) is usually running short on space. :) With tech as it is, you would think HP would have a simpler, quicker set up. Running basic text prints was fast and easy. The amount of ink that comes with this printer seems like A LOT! You have to fill the tanks yourself, but that wasn't a problem. It was easy and didn't create the slightest mess one might expect. Usually, new printers come with special cartridges that have less ink than a normal cartridge so manufacturers can force you to buy ink sooner or a new printer (as many people do). This seems like it will last a long time. Smaller pictures on normal print paper came out a little soft, but ok. I didn't test photos on HP Photo paper, but I expect they would come out better as is usually the case. On the few times I tried to print a full bleed picture on standard paper, the paper immediately jammed and the printer started bouncing and belching like it was possessed. It appears the ink dampens/softens the top edge of the page enough that it crinkles before going under the track wheel. This would likely not happen if you are using photo paper since it is thicker and wouldn't get that soggy feeling. This is why this is under the bad and the meh sections. I believe it will not be an issue with better paper, but it's important to know if you are like many people who just want to print out paper pictures of things they see. Once set up, the printer is very easy to use. It stays connected to the wifi and doesn't have any issues. It functions quickly and quietly. Would I recommend this printer? For casual printers, I would. I would recommend this to people who are primarily printing text, pictures with borders, etc or for people who are willing to make sure they use photo paper for any full bleed photos.
I would recommend this to a friend Rated 1 out of 5 stars
Bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the printers Best Buy sells until this moment
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken out of box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work out of the box. Paper hams will not clear.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer would not work when you got it. It’s easy to understand why paper-jam error messages that would not clear would be quite unnerving. If you’ve not yet returned the printer, I want to help you out of this dilemma. I hope the resource and information below will accomplish that goal.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the proper course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Paper tray
Rated 1 out of 5 stars
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.E3 paper jam/cartridge jam straight out the box. Checked three times for obstructions etc. Lots of hard resets. Hours on the internet. Back it goes tomorrow after less than 24 hours.
No, I would not recommend this to a friend - Pros mentioned:Print quality, Setup
Rated 5 out of 5 stars
Excellent money saving color printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP has been making high-quality printers for decades. They used to work under the premise of selling the printer at a loss and making up for it with overpriced cartridges. Those days are over. HP Smart Tank printers use large volume ink bottles. The black, yellow, magenta and cyan inks are poured into tanks on the printer. The printer holds 70ml (2.36oz) of each of the 3 colors and 135ml (4.56oz) of black ink. Full bottles, not trial or sample size bottles, are included with the printer. That’s enough ink to print 6000 black & white pages and 8000 color pages. Replacing all 4 inks costs about the same as a single ink cartridge, but gives you a ton of printing. It can print up to 15 pages per minute in black and up to 9 pages per minute in color. One thing unique to the printer, compared to others that I have owned, is that the printer has removable/replaceable printheads. That makes it easy should you have to clean them or replace them. What else is there to like about the printer? Plenty. Setup is simple using your smartphone, tablet, or computer. You can print to the unit via 2.4/5G dual-band Wi-Fi, Wi-Fi Direct, Bluetooth, and USB cable. You can easily print from your Mac, PC, tablet, and smartphone. It has automatic duplex printing so you can print on both sides of the page, reducing paper usage. It offers borderless printing and has a 100 sheet output tray, and the input tray can hold up to 250 sheets or 30 card stock pages. It can print images up to 4800x1200dpi with input images of up to 1200dpi. I’ve printed numerous photos and find it produces very photorealistic prints. They look more realistic to me than those produced by my Brother and Epson inkjet printers, which tend to over saturate the images. It has a nice single-page, color scanner and can scan at up to 1200x1200 dpi and 256 levels of gray. You can make copies, reducing/enlarging from 40% to 400%. It features a nice id copy feature allowing you to copy both sides of a card and print them on a single page. Instead of manually having to calibrate the printheads, it prints a calibration page which it then scans and adjusts automatically. What don’t I like about it? In this day and age, LCD touch displays are very common features on printers. This printer uses numerous physical buttons and a small 2 line monochrome LCD display. Instead of relying on codes and pictures, it would have been nice to have a larger informational display with touch capabilities and color. I won’t hold that against it too much, since I love everything else about the printer. Overall, it’s a great printer, will save you a lot of money on ink, and prints great.
I would recommend this to a friend Rated 1 out of 5 stars
I can't print anywhere
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't print from anywhere even that them say that it is possible
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gladys.
I’m sorry you’ve run into difficulty with the Print Anywhere feature associated with your printer. I can’t tell from your review what issue you face or why the service hasn’t worked, but I’ll nonetheless suggest some resources that I hope will help you navigate the obstacle.
First, if you’ve not done so already, I recommend that you follow a guide on our support site to using Print Anywhere via the HP Smart App. Find that guide here:
- support.hp.com/us-en/document/c06097800
You might also gain useful information from this video on the same topic that illustrates Print Anywhere’s necessary steps and requirements:
- support.hp.com/us-en/document/ish_1582257-1299980-16
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print qualityCons mentioned:Price
Rated 4 out of 5 stars
Lots of ink, fast and quality prints
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect to using the HP Smart app. The setup process takes some time. You have to empty the bottles of ink into the reservoirs and install the print heads. The unit comes with a ton of ink! The HP Smart app on my iPhone guided me through the process. This is a bare bones unit. While print quality is outstanding and fast, there is no auto doc feeder and there is no touch screen. This printer, in my opinion, is for the user who needs something that can print a lot of pages, but is not as focused on other things that printer all-in-ones can do such as faxing, scanning, and emailing from the printer. The price is a tad high. I realize that the amount of ink that comes with the printer is amazing, but the cost can be a little prohibitive. Fortunately, ink replacement bottles are pretty dang cheap, and if you have a print head fail (HP says they should last 1.5-2 years) that was only $50 or so. So, maintenance on the unit is much cheaper, I believe than some of the cheaper options out there. Time will tell how long the Smart Tank-style will hold up, I am hopeful that it has good longevity.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
Nice next gen printer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the impression that the new trend in printers is ink tanks which seems to me to give the consumer the opportunity to take control over the ink they use and the time in which it needs to be refilled. I can also see that one of the reasons why this alternative is proliferating is because of the amount of waste that is generated from cartridges that cannot be refilled or reused, this is the first thing that really appeals to me about this printer. Starting with the unboxing it is always a pleasure to unpack HP products, it is very simple and designed in such a way that when you open the box and take out the printer everything is in sight and it is easy to place the necessary parts for its operation. Once the printer was connected and turned on, it was just a matter of downloading the HP smart app to synchronize the printer with my phone. The process only presented one error but in the end the installation and configuration went smoothly. One of the things to note is that once installed and configured the printer can be used from virtually any mobile device and print, therefore, remotely. This multifunctional printer can print, scan, copy and has the function of Fax, the performance of the printer is regular ie, prints at an average speed and makes a little noise, however the prints it delivers are impeccable, whether color or black and white the result is equally satisfactory. I use iOS and I must say that it is quite easy to print almost any file from my phone without the need to open the HP app. Whether using the app or simply from my iPhone apps, I must say that it is very easy to use and the fact that it has ink tanks makes it a printer that can be highly recommended, I have no doubt that this is the next step in printer technology, nice job HP.
I would recommend this to a friend - Pros mentioned:Noise level, Print quality
Rated 5 out of 5 stars
Ends Frustration with Cartridge Based Printers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About 3 years ago, I just about gave up on in jet printers. They were expensive to operate because of their never ending need for expensive ink cartridges and they were extremely frustrating because it seemed they were always out of ink whenever I wanted to print an important document. But I gave it one more chance and bought an ink jet printer (from another manufacturer) with refillable ink tanks. Since that time, I have printed thousands of pages without adding any ink and my opinion of ink jet printers has completely changed. The HP Smart Tank 7001 All-in-One is one of HP’s entries into refillable ink tank printers. It has an automatic document feeder and is capable of printing up to 15ppm black and 9ppm color. It comes with enough ink to print 8000 pages color or 6000 black pages. In actual operation, the 7001 was fast and quiet and printed well over wifi from my PC, tablet, Iphone, and Android phone. The were no paper jams and after printing a couple hundred pages, I could not see any reduction in the ink level. If you are looking for an ink jet printer from a dependable company that in the long run will be more economical and much less frustrating than a cartridge based printer, I would highly recommend the HP7001.
I would recommend this to a friend - Pros mentioned:Print quality, Setup
Rated 5 out of 5 stars
Excellent Excellent Excellent
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received my HP Smart Tank 7001 Wireless All-In-One Printer a few days ago and have been putting it through its paces. The HP Smart Tank 7001 is a beast. First off, this printer comes with ink bottles (black, yellow, magenta, & cyan) and ink cartridges (tricolor, and black). It's the first printer I've seen to have both the ink tanks and printer head cartridges. Setup and install was easy as pie. Just plug the cord in and follow along step by step via the HP Smart app from the App Store for iOS or the Google Play Store for Android. Total time to setup was about 15 minutes if that. I recently tested out another brand, which will remain nameless and this HP Smart Tank 7001 Wireless All-In-One Printer blows it out of the water. The print quality from my documents to pictures printed off of my phone were amazing. This so far ranks up there to being one of the best printers I've used in a long time. And the fact that it comes with the ink tanks and the ink cartridges should mean you will have plenty of ink for quite awhile (depending on how much you print and the what you have the settings, i.e. print quality set as). I do wish the control panel setup on the printer was laid out a little better. But its simple and easy to use. I do wish the display was larger but it displays all the information you need. One this I noticed that if you need to print more than one copy that you have to hit the color/bw button over and over (from the printer). I tried holding down the button to see if it would move up one but it wouldn't. Still this is a great printer.
I would recommend this to a friend - Pros mentioned:Print quality
Rated 4 out of 5 stars
Pricey, but nice
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I am no printer connoisseur. It's probably been around 15 years since I last owned one, and maybe 20 since I've last needed one. Now, with my daughter rapidly approaching school age, I am starting to see the advantages of having printer access in the home. Before I get going I would like to preface that I received this printer for free in return for a fair and honest review. I'm sure there are dozens of options out there and it can be daunting to find something with the features you want within your price range. This one may be a little expensive for what's in the box. The printer is wireless, has a scanner and can fax... somehow. I haven't had a reason to test that feature out yet. For something with a built in scanner it is a relatively small machine. The quality of printing is adequate. Documents look perfectly fine and they come out nice and quick. Color prints and photos are pretty quick too, but the result is a little darker and warmer than what you see on your screen. The scanner produces good copies, but suffers from the same issue as photos. To be fair, these color issues could be due to the quality of paper. My office paper and photo paper are both low on the quality scale, so maybe higher price point paper may offer better color reproductions. Printer setup must be done through the printer's app on either your phone or computer. The app sort of insinuates that when you print something it must be done through the app. There is a plugin though, at least for Android, that will allow you to print straight from your document. This must be somewhat necessary to have because even though I had luck printing from my laptop without the plugin or app, there were a few photos that would not print unless I used the app. It's a good printer and I'm glad I have it. Although, if I had to pay retail, my budget would be 75% less than the actual price of this machine. What I like: Wifi cordless printing Scanner Refillable ink reservoirs Included ink (2 year supply) Photos print quickly What I think could be better: The price The vibrancy of color prints No sample photo paper included Can be a little loud I'm not too keen on having to rely on the hp app to print some things
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
The Printer is definitely worth the money
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been on the hunt for a solid printer for close to a decade. I think I finally found a well balanced one. The footprint of the printer isn't overly large and fits perfectly on my desk.The quality of images when printed is absolutely fantastic. In the box you get full ink bottles not "trial" ink which is a first for me and really amazing. I am fairly certain you get about 6,000 black and white printing and a lot with color. The cost of replacing the ink is minuscule compared to ink cartridges. This is a major benefit for most. When the printer is asleep and you send something to print, the printer automatically wakes up and prints. This is also a first for me. The printer is really a great buy and worth the money. If you are in need of a printer that will last you years, be economically friendly and last, then this is for you.
I would recommend this to a friend - Pros mentioned:Noise level, Print quality
Rated 5 out of 5 stars
Liquid ink is the say to go
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The norm has been to buy cheap printers and either purchase expensive ink cartridges or subscribe to a monthly subscription. Liquid ink now allows purchasing a quality printer that will last for years and benefit from long-lasting, cost-efficient, ink. The printer is straightforward to set up and get connected to WiFi. The screen on the printer is small and is not a touch screen. I suggest doing all the setup from the mobile app. The liquid ink is easy to fill, and there is no mess. You can also easily view ink levels from the front of the unit. Print quality is excellent, and pages print rather quickly. The printer has a small footprint and is relatively quiet when printing. It is a perfect size, quality, and feature selection for home or small offices.
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
Great investment for a high-print volume household
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in a household or home office that has a lot of printing needs (in my example, multiple highschoolers) then you are looking at the right printer. Let’s face it, ink cartridge printers are expensive to refill and are harmful to the environment. They create a ton of waste, and they feel like a dog chasing their tail with always having to replace one cartridge or another. This Smart Tank printer is so much more our style. The bottles of ink, work for THOUSANDS of pages, and at less than $20 each to my research, they come out as far far cheaper than OEM cartridges of similar print capacity. HP claims 8000 black pages and 6000 color pages with the first included ink bottles and I believe that. We have printed a few hundred pages already and it seems like we have barely made a dent in the easy to see ink supply meters. Usefully, this has multiple sources of connection including airprint from our Apple devices, which is ultra-handy. The flatbed scanner is useful for scanning in individual documents and cards. If you are wanting an automatic document feeder (ADF), the 7301 version of this printer has that. We don’t do a ton of scanning, so the flatbed scanner is good enough for our needs. Altogether, while the price of entry is high, the price of continued use is low and this print should last for years and years to come. I think that this printer should be at the top of the list for people looking for a printer to meet household or home office high volume printing needs. Thanks for reading and hope this helps guide your purchasing decision!
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
Solid All-Purpose Printer-Copier and Ink Solution
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP - Smart Tank 7001 Wireless All-In-One Inkjet Printer is a good choice for a solid, all-purpose printer-scanner-copier. It was very easy to set up and begin using. Installing the cartridges and filling the ink tanks was simple and provides enough ink to last a long time. Refills are definitely more economical that using ink cartridges. Wifi and app were similarly easy to set up and begin using immediately. I like the simple design, relatively small footprint, ample paper feed, and excellent print quality. No complaints at all, but the price does put this in the "thoughtful purchase" category, rather than the "easy-to-buy" one. Solid All-Purpose Printer-Scanner-Copier.
I would recommend this to a friend























