Customer Ratings & Reviews

After over a month, the only thing I have been able to print is the alignment page. Numerous calls to hp have wasted 20-4 0 minutes only to be hung up on or told no one was available to help. I specifically bought the7602 so I could scan multiple documents. I can't scan one page. Geek squad says to contact hp. It appears I am missing a SCAN TO FILE. Ever other printer that I have bought put the scan to file on my computer during set up. The booklet for set up uses actual drawings. neither the video or booklet shows clearly where the electrical plug is and which side should go up when plugging into the printer. There is no actual customer report since hp won't recognize my phone number. Th font with the serial number does not clearly distinguish between a 1 or a l, a 5 or a s. After paying over $400 dollars, all I have to show is that my printer is aligned. Crazy me, I bought it to print and scan. Both Best Buy and hp have let me down beyond anything I could ever imagine!!

I needed a new printer and this one fit my needs. The new ink system is awesome and so easy to use. The printer is super fast and also looks great in my office

Best printer I have purchased in years. The printer truly worth every Penny. Ink alone has lasted I’ve print a lot for work and it truly does last a long time

Absolutely love this printer. High quality printing with no ink cartridges to replace. Printing is quick even double sided copies. Would highly recommend this printer definitely worth the expense.

Good product but price too high. I almost felt forced to buy, got talked out the one I chose

Grest printer. Prints quality is very good. Previous printers would be out of ink by now. This one is half full.

I really like this printer. It is great I do not have to purchase the expensive ink cartridges. It is faster than my old printer and prints better greeting cards.

Smooth runnng so far and color looks good. Easy to set up

So far the B and W and Color prints are pretty good. Major problem is that the output "tray" isn't long enough and the paper gets stuck on the tip up plate or on a ledge if you try to secure the tip up flat, or the paper shoots out onto your desk. Photo pp in particular comes out curved and you have to help it out every time.. Have to stand up to review options on a small "spot" that "travels" by . Not enough paper options.

Really like the printer. The instructions were a little vague, but managed to get it to work. Installing the ink and such was easy

Excellent Product. Ink last much longer than previous small printer.

SO FAR SO GOOD......................................................................................................................

Easy to follow instructions. I used the app, which guided through each step. The print quality is good as well and most importantly hoping to have more economical printing.

I really like the HP Smart Tank Printer. It is nice not to have to change cartridges all the time. There is a bad part about the printer. When there is a problem, there are no written instructions to resolve it yourself. If you are a computer nerd and know everything about computers and printers, you always have to call HP to let them take over your computer so they can figure out what the problem is and resolve the issue. If not for this, I'd give it 5 stars.

This printer is perfect for parents who homeschool and want a double sided color printer that doesnt blow through ink. I only wish it printed faster.

So far good. It's taking some time getting used to new type of directions on the printer. Have not used all phases yet to give a complete review. I do like it. Very quiet.

Great item and got here quick.. they where real knowledgeable on the item and help to answer all my questions.

The best inkjet printer I have ever owned. Not only do I like the fact that it is a wireless all-in-one, but like the smart tank ink capacity. Thanks HP and Best Buy

Pleased with functionality, WiFi and multiple features. Tank system a nice advance c/w ink cartridges.

I got it all set up. It printed a test page, then went into update mode and bricked itself. Nothing could get it out of update mode. HP help not helpful. Said to unplug for 5 minutes or so (I let it sit overnite) then plug it back in. Went right back to forever setup mode. Two days later it was still in update/setup mode. The network was fine and it was alive according to the router. There's no physical buttons on this printer. Just a touch sensitive screen. If it goes into a DO loop then there's no way out. I could try to tap into it's os but at that point I just gave up and took it back. Best Buy has degrees of membership. I had the base membership which gave me a two week return policy. Since it was more than two weeks I had to buy into tier-2 of ther membership which gave me 60 days. Got my money back. I decided I don't need a printer anymore and just will go to the package store for my print needs from here on out. Most of my dealings with personal printers have been not good with breaking/fussy/no toner/jams etc. the majority of my experience. So I decided like cable and the land line I have no need for a printer.