Customer Ratings & Reviews

I purchase this printer to replace my old HP pro 8600 plus. I really wanted to like this HP smart tank 7602. The first problem I had was after the printer upgraded firmware automatically. IT BRICK. I had to troubleshoot for 2 hours to un brick and use. Finally I got it to work, next day the so call magic keypad or touch screen, was totally unresponsive. Turning it off wouldn’t work ether. I gave up and returned. I will wait for a few months for a fresher batch. I will repurchase this printer it has good reviews. Perhaps it was just this one since it was on sale .

This works well but is very hard to set up Had to call the book number with a son who knows tech stuff and it took over 2 hrs

No me gusta su funcionamiento , el proceso de pri ting es lento y gasta mucha tinta

Don’t buy it, Previous verisions were more capable despite the cost of cartriges. And it doesn’t have dual sided scanning, which is misleading. For the price even on sale go with better features that are as difficult to configure.

Not the most easiest to print. Confusing to get it to print.

Sometimes it needs to take the order more than one time

An bad printer that's hot garbage. There's pieces of plastic in it that prevents the paper from coming fully out.

After 5 months the printer started making noise on the scan feeder. It was working great until it didn't.

i wanted something a lot faster and print quality better color

HP did not supply a special phone cable. A standard cable will not facilitate a dial tone for the fax.

Initial setup was ok - not entirely intuitive. After that the system locked up and there was no way to get into the printer and reset the configuration much less look at any errors. Tried to hit the HP support website and all they wanted to do was sell me more ink. NO HELP. Returned it and bought a competitor that has worked flawlessly since.

Instruction very hard to understand Would not purchase again. Slow

Excellent cost effective but quality is not not so good as regular inkjet printer

I purchased this tank printer to avoid excessive costs of cartridges. The tank is great but the printer consistantly needs to be turned on and off to continueing print jobs. I seems to loose something in the programing. Very fustrating. I was looking for dependable printing but this printer isn't doing the job.

Dumped a good chunk of change ($350) on the printer to print and scan my son’s curriculum. As a single income family this is as a big hit. I have had back to back issues with the printer constantly throwing error codes and freezing, had HP send out a replacement printer, all for the replacement printer not to work, and then they tell me that it’s now out of warranty and I’m stuck with a broken replacement printer and there is nothing more that they can do. Stay far away from HP

Not for the printing needs of a small business. Tried two of them and they both had major problems with feeds on larger projects. Constantly jammed! Along with smeared copies, this model is AWFUL! Fragile parts and noisy. Switched back to a new Laser Jet Pro MFP 3301 and glad I did. Back in business!

The paperwork said this printer doesn’t qualify for ink replacements by mail. Dumb.

I cannot get this printer to work properly. I'm very disappointed about what it's supposed to do versus what I can get it do.

Need duel-sided scanning? Go elsewhere! I was told by an HP Rep who was actually in the store when I bought this that it could do duel-sided scanning. I got it home, and guess what. IT DOESN"T. The rest may be good, but if it doesn't do what you need, it's pretty much worthless.

This printer is not compatible with glossy paper as it states in the specs on the hp website. The ink on glassy paper NEVER DRIES, even when you change the settings to glossy paper on both the printer manually and on the computer itself. You will have ink all over your hands. I am super dissapointed in this purchase and will be returning after having spent longer than you would expect to get it all setup and updated.