Customer Ratings & Reviews

Replaced 2.8.25, disconnected...with cptr...again ...have ryan...who set up contact me

Easy setup and printing is very good. The color is bold and bright

This printer is a scam cannot add user without subscription

It is a bit complicated. I do like it; It is also a little slow to warm up.

Only 3 months after I bought it, it gave me problems in the printhead. Hp support sent me new printhead but the problem continued. I've been trying to claim manufacture warranty with the HP support for 4 days and they let me off the hook. In the end the manufacture warranty is a lie. I feel ripped off.

Setup is a pain : many videos of problems from consumers

During the setup process, my printer has run into an error where it doesn’t recognize the blue ink tank has been filled. Thus, preventing me from being able to install the black and tricolor cartridges and finish setup. Can’t use it, will try to bring it in for Best Buy to look at. I was hoping to really enjoy this printer, especially for the price. Hopefully the store can help and get it fixed, but as of now I can’t recommend it. Will august review if I get to use it eventually.

Print heads went out and need replaced before I could even get through the ink it came with.

The worst printer I have owned over the years. The feeder only takes one page. If you try multiple pages it jams or takes more than one page at a time. Totally useless. The paper for printing and copying has also jammed up multiple times. I can't waste my day clearing paper jams.

Most the time it wouldnt connect to wifi, or failed to be detected. Tried rebooting printer, router & modem, disconnecting & reconnecting wifi etc. Would show available to print in google docs, but in hp app would say no connection. USELESS

This printer is the hardest to setup and operate. The app that is used is great for selling ink but not much more. If it was easier to return i would get rid of it. No more HP printers in my house.

It is a hard time on/off to print… Not sure how to scan!

This device is impossible to set up. The instructions say to wait for the output to tell you what to do next. The output simply shows the word "verify" circling around and around and aroung... forever.

Worked great but 7 days after the return period paper started jamming nonstop and defeated the purpose of buying an expensive so called good printer. Every page and every time I printed the paper jammed. So now back to Best buy to battle, or repair which i shouldnt have to repair a brand new printer!!!!

Doesn’t do double sided scanning So disappointed!!

Had to return it, because it was defective out of the box the Geek Squad opened, and could not get it working right.

Pitchers dont print, come out with to much ink on them

I had the epson ET4760 which i really liked. the new printer seems to take much longer to print out a single page. more than the epson printer i used.

Machine does not work. Does not feed. It took HP tech 4 hour to get it set up. She was mumbling under her breath the whole time. Trying not to say something bad about the product.

I purchased this printer in November and finally tried to set it up today. It was a struggle getting the power cord to stay in and after finally securing it, an error (024A493F) continued to show. I tried everything suggested and nothing worked. I'm glad I still have time to return it.