Customer Ratings & Reviews

It prints too slow I love that you don't have to replace the ink for years but the printing is just way too

Super printer. Set up took a bit of time to download set up .

The set up was a little lengthy. I cannot get the printer to print in color without going through the HP app. I don't like that. I tried to look online to troubleshoot but could not find information related to my issue. I called customer support and after several minutes on being on hold I was disconnected. Very disappointing. The only reason I went with HP was I had my last HP printer for 10 years and didn't have any issues with it until it just stopped working :( Until then I was very happy with my HP printer. Not super pleased with this one

Not impressed. the printer was a challenge to setup with wi-fi. Got past that and there is this annoying blue light on the front of this thing that will light up the room at night, wife not happy that this cannot be turned off without power down or disconnect from wi-fi. Then lately the thing takes a crap. Was purchased 12/15/2025 and now will not work. Error that print head is missing. Cleaned it, put back, same error. Run out and buy a new print head, same old crap. So now I have to try to get this printer replaced.

Since I purchase the HP Smart Tank 7602 I do not run out of ink so fast anymore and is wonderful to use. The new ink cartridge provided was a ingenious way that HP has come up with.

A very functional buy helped by an in store tech Gave good insight & information

Too slow, low quality printing, exact what I was saying

Best Buy cannot tell me why my new HP Smart Tank printer will not print! Every report I print out says it is up and running, however, I try to print anything (ie emails or google, nothing!!! ) I am ready to return it to Best Buy

This printer is very economical with ink. When on the printer emits too much light to be left on. It is slow starting from the off position. I liked how my previous HP printers could rest in the on setting without the disturbing light issue.

So far, the printer has proven itself to be everything it's advertised to be, it can handle every job that I need done, I like its ergonomic look also, I prefer the tanks that hold the ink over ink cartridges, to me that is the biggest improvement.

Nice machine but it does not print 7 color copies per min and not 11 black and white per min. It makes loud noises as it prints

For some reason hard to get wifi to work with laptop and android phone. Cannot get printer to recognize wifi easily. Worst part is the hinged lid. It always binds and cracks when you open all the way. Had the lid snap off on one hinge and hp was great and sent new printer asap but the new one has the same hinge problem and assume it will happen again.

Helpful friendly calm store assistance Printer good and reliable

When it works-great. Malfunctioning only weeks after purchase, paper jams galore

Was a decent printer while it worked. Started giving me trouble about 6 months in with printhead problems. Did checks and restorations that seemed to work and even bought new printheads recently to only have it crap out three weeks outside of the warranty period. Now it says printheads missing even while installed. Basically an expensive paper weight. Apparently this is common with HP printers from what I’ve read. I wouldn’t recommend this product.

The instructions to setup the printer was user friendly. However it is very challenging to use all the features. Need clear and direct instructions on use.

Overall printer is working great and efficient for my work.

Its been so farthe best printer I ever had.....it has a few little extra steps for the scanning.... that can be simplified.....-1 star

Always have a good experience with Best Buy employee's.

Purchased 4 months ago. Printing performace is fine when working, but driver updates and several connection issues have required hours of time on the phone for remote troubleshooting with Geek Squad.