Customer Ratings & Reviews

Disappointed in HP and how bad their printers have become. This is significantly slower than HP 8600, smaller, software is horrible. We had to buy one as our HP 8600 stopped printing and attempts to resolve went no where. Even internal blogs from HP indicate poor quality compared to 10 years ago.

Purchased this printer to repalce hp deskjet 6958, which I has no problem faxing. I unhooked the old printer and hooked up this one. I have spent over 15 hous on the telephone with hp tech and they never could get it to fax. I have a phone line and a separate fax line with Spectrum. I tried two printers and had to return them both.

It didn't last 2 months. I installed it and it worked fine for like 2-3 print sessions and than it started creasing the paper and constantly jams. Hopefully I had the Best Buy protection plan I was able to get a full refund.

After going thru two 7602 printers and neither working right I give this printer anywhere from a poor rating to a fair rating.

After setup, could not send or receive fax. Would only process 4 or 5 sheets at a time. Based on our usage ink would definitely not last 2 years as advertised. Although I stated that these printers were to be used in a commercial setting they are not to commercial standards and should only be sold as residential.

Do not buy this printer. Have had for two weeks and is a total disappointment. will not set up correctly and constantly goes offline.

Unable to scan documents to PDF. I have always purchased HP printers. This one disappointed. Best Buy associate lacked sufficient product knowledge.

Not happy at all! Taking it back to Best Buy 2 fix

This was a year and 2 months Forced update & crashed

The printer now works fine. the installation was confusing, and caused me weeks of anguish. I tried the instructions that come with the printer and I could never connect to my local wi-f. I down loaded their app for help on installation with the same result. I was finely helped by an Apple agent.

I bought mine almost four months ago. At first it was good. But… as time has gone on it just gets more and more temperamental. I continually need to unplug it, often to no avail. Now it constantly prints double-sided, which I do not want, and I have to keep corrected setting for that. I’m very displeased.

Printer is ok at best. Ink “tanks” are supposed to last but didnt make it 2 months. Similar quality of any other $99 printer. Dont waste your money because thats what it is.

It’s a good product I just don’t like that is constantly offline and is giving me a hard time connecting to the internet

I’m tech savvy; set up printers at school no problem. Tried to get printer working for 2 hours 2 no avail! Had to call tech support and it took the woman 2.15 HOURS to get the darn printer to print! Now almost every time I have to print, I have to unplug it 1st! I spent $340 on this printer, I REGRET IT EVERYDAY! Terrible printer!

not user friendly. overly complicated to use. wants everything to be run from your computer. sending a fax just by trying to manually enter a phone number on the machine screen is nearly impossible because it is so tiny. SOOO many settings. it will take hours to figure out how you need it to function.

I started the setup process and thought that it was going well. The next thing I knew I was essentially locked out of going forward or backwards in the process. Ultimately, I was unable to setup the printer and returned it the day after receiving it.

Worked 2 days until needed to reset our WiFi password then it refuses to print from laptop, but prints from apple devices. Reset it up & tried everything, but still doesn’t print. Waste of $

terrible set up and slow took it back HP people were good though

set up went ok but to get it sinked with my computer not so easy. Hp help stinks also as they where not much help.

I brought this printer all the way to the office. Set it up etc. It didn’t even work! Very disappointed! HP customer service didn’t even know what was wrong. It stayed frozen with an error message.