Customer Ratings & Reviews

Wi-Fi connectivity issues, installation issues wouldn’t buy again

I have been unable to use this printer even though I spend 1.5 hours with IT/technical support and even after I am still getting repeated errors, often unable to turn off using power button. Repeated technical support needed.

I followed all the instructions, set the printer up properly. On the first print it jammed, then it jammed again, then it jammed again. It can't print 2 pages without jamming. It's junk. I've owned 10 HP printers and never had this type of trouble.

Probably printed no more than 40 pages over the 5 months since purchase. Now the feeder is malfunctioning jamming paper every time. Can't print anything anymore. My last printer from Epson lasted a very long time only the network connection became flaky over time so replaced with this one. The 'long lasting' tanks will now end up in a landfill contributing more harm to the planet.

I purchase this printer to replace my old HP pro 8600 plus. I really wanted to like this HP smart tank 7602. The first problem I had was after the printer upgraded firmware automatically. IT BRICK. I had to troubleshoot for 2 hours to un brick and use. Finally I got it to work, next day the so call magic keypad or touch screen, was totally unresponsive. Turning it off wouldn’t work ether. I gave up and returned. I will wait for a few months for a fresher batch. I will repurchase this printer it has good reviews. Perhaps it was just this one since it was on sale .

This works well but is very hard to set up Had to call the book number with a son who knows tech stuff and it took over 2 hrs

No me gusta su funcionamiento , el proceso de pri ting es lento y gasta mucha tinta

I probably haven't been printed 50 pages with this printer but yet it constantly has a problem with the print heads I've constantly going to take lift up the door and take out the print ads and pushing back down worse printer I have ever purchased I've always been a fan of HP printers this is not one by if you need a printer that's dependable

very slow, paper gets stuck. Does not do 2 sided copies well

Not the most easiest to print. Confusing to get it to print.

Initial setup was ok - not entirely intuitive. After that the system locked up and there was no way to get into the printer and reset the configuration much less look at any errors. Tried to hit the HP support website and all they wanted to do was sell me more ink. NO HELP. Returned it and bought a competitor that has worked flawlessly since.

HP did not supply a special phone cable. A standard cable will not facilitate a dial tone for the fax.

Sometimes it needs to take the order more than one time

i wanted something a lot faster and print quality better color

Instruction very hard to understand Would not purchase again. Slow

Excellent cost effective but quality is not not so good as regular inkjet printer

I purchased this tank printer to avoid excessive costs of cartridges. The tank is great but the printer consistantly needs to be turned on and off to continueing print jobs. I seems to loose something in the programing. Very fustrating. I was looking for dependable printing but this printer isn't doing the job.

The paperwork said this printer doesn’t qualify for ink replacements by mail. Dumb.

After 5 months the printer started making noise on the scan feeder. It was working great until it didn't.

Easy setup and printing is very good. The color is bold and bright