Customer Ratings & Reviews

Dumped a good chunk of change ($350) on the printer to print and scan my son’s curriculum. As a single income family this is as a big hit. I have had back to back issues with the printer constantly throwing error codes and freezing, had HP send out a replacement printer, all for the replacement printer not to work, and then they tell me that it’s now out of warranty and I’m stuck with a broken replacement printer and there is nothing more that they can do. Stay far away from HP

Need duel-sided scanning? Go elsewhere! I was told by an HP Rep who was actually in the store when I bought this that it could do duel-sided scanning. I got it home, and guess what. IT DOESN"T. The rest may be good, but if it doesn't do what you need, it's pretty much worthless.

Don’t buy it, Previous verisions were more capable despite the cost of cartriges. And it doesn’t have dual sided scanning, which is misleading. For the price even on sale go with better features that are as difficult to configure.

It is a bit complicated. I do like it; It is also a little slow to warm up.

This printer is VERY SLOW! If you have things to do, don't buy this printer. Also, it paper jams about 20% of the time. I am not impressed with HP at this point.

This printer is not compatible with glossy paper as it states in the specs on the hp website. The ink on glassy paper NEVER DRIES, even when you change the settings to glossy paper on both the printer manually and on the computer itself. You will have ink all over your hands. I am super dissapointed in this purchase and will be returning after having spent longer than you would expect to get it all setup and updated.

Not for the printing needs of a small business. Tried two of them and they both had major problems with feeds on larger projects. Constantly jammed! Along with smeared copies, this model is AWFUL! Fragile parts and noisy. Switched back to a new Laser Jet Pro MFP 3301 and glad I did. Back in business!

I had to return it after spending over two hours with HP product support.

Setup is a pain : many videos of problems from consumers

During the setup process, my printer has run into an error where it doesn’t recognize the blue ink tank has been filled. Thus, preventing me from being able to install the black and tricolor cartridges and finish setup. Can’t use it, will try to bring it in for Best Buy to look at. I was hoping to really enjoy this printer, especially for the price. Hopefully the store can help and get it fixed, but as of now I can’t recommend it. Will august review if I get to use it eventually.

Replaced 2.8.25, disconnected...with cptr...again ...have ryan...who set up contact me

The worst printer I have owned over the years. The feeder only takes one page. If you try multiple pages it jams or takes more than one page at a time. Totally useless. The paper for printing and copying has also jammed up multiple times. I can't waste my day clearing paper jams.

An bad printer that's hot garbage. There's pieces of plastic in it that prevents the paper from coming fully out.

This printer is the hardest to setup and operate. The app that is used is great for selling ink but not much more. If it was easier to return i would get rid of it. No more HP printers in my house.

It is a hard time on/off to print… Not sure how to scan!

Worked great but 7 days after the return period paper started jamming nonstop and defeated the purpose of buying an expensive so called good printer. Every page and every time I printed the paper jammed. So now back to Best buy to battle, or repair which i shouldnt have to repair a brand new printer!!!!

Only 3 months after I bought it, it gave me problems in the printhead. Hp support sent me new printhead but the problem continued. I've been trying to claim manufacture warranty with the HP support for 4 days and they let me off the hook. In the end the manufacture warranty is a lie. I feel ripped off.

Pitchers dont print, come out with to much ink on them

I cannot get this printer to work properly. I'm very disappointed about what it's supposed to do versus what I can get it do.

Installation was a nightmare. Failed by phone, tablet, and laptop. HP help is less than useless and online help is non-existent. I have no problem installing any other device on my network unless it is made by HP. Their software sucks, plain and simple.