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Customer Ratings & Reviews

$349.89
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Comp. Value: $469.89

Customer reviews

Rating 4.4 out of 5 stars with 1827 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers express satisfaction with the Smart Tank 7602 printer's very good print quality and ease of use. Many also appreciate its overall performance and fast, easy setup. Additional benefits include a quiet operation, reliable connectivity, and a size suitable for desk placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 1,827 reviews
  • Rated 1 out of 5 stars

    Do not buy this printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this printer. Have had for two weeks and is a total disappointment. will not set up correctly and constantly goes offline.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Regrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m tech savvy; set up printers at school no problem. Tried to get printer working for 2 hours 2 no avail! Had to call tech support and it took the woman 2.15 HOURS to get the darn printer to print! Now almost every time I have to print, I have to unplug it 1st! I spent $340 on this printer, I REGRET IT EVERYDAY! Terrible printer!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misrepresented

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is ok at best. Ink “tanks” are supposed to last but didnt make it 2 months. Similar quality of any other $99 printer. Dont waste your money because thats what it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but problems

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all! Taking it back to Best Buy 2 fix

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    8888888

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not user friendly. overly complicated to use. wants everything to be run from your computer. sending a fax just by trying to manually enter a phone number on the machine screen is nearly impossible because it is so tiny. SOOO many settings. it will take hours to figure out how you need it to function.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty is fake

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a year and 2 months Forced update & crashed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awkward setup process

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started the setup process and thought that it was going well. The next thing I knew I was essentially locked out of going forward or backwards in the process. Ultimately, I was unable to setup the printer and returned it the day after receiving it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stops working if change wifi password

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked 2 days until needed to reset our WiFi password then it refuses to print from laptop, but prints from apple devices. Reset it up & tried everything, but still doesn’t print. Waste of $

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible set up and slow took it back HP people were good though

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP smart tank

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up went ok but to get it sinked with my computer not so easy. Hp help stinks also as they where not much help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work, waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this printer all the way to the office. Set it up etc. It didn’t even work! Very disappointed! HP customer service didn’t even know what was wrong. It stayed frozen with an error message.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't stay connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer worked fine for 30 days. Now it does not stay connected and we have to constantly cancel print jobs. This happens both in wifi and ethernet connections. Would not recommend if you are looking for efficiency.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get the wifi setup. Cannot get it back to start the process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crapped out in 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 month in, it wont connect to wifi anymore, and it will only print from one of my computers when plugged in. Absolutely maddening for a brand new printer!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work well with iOS on iPhone or iPad.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does not work well with IPhone or IPads. It shows errors and then stops printing and then starts all over and print several partial projects.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t but it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worst connectivity's I ever seen. Scanner doesn’t work well with PC or laptop. Don’t buy it, it wast of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wish I had bought a step up from my old HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated Complicated. Complicated. Complicated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE!! DO NOT WASTE YOUR MONEY!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the WORST ITMES I HAVE EVER PURCHASED. I Have tried EVERYTHING. It is 364.00 thrown away!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible printer because HP added a mandatory app to it that you must use. The printer is glitchy to operate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Smart Tank 7602 printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like it. I cannot get it set up with my laptop or my phone. I ended up having to hook my Espon printer back up. I use to set up printers but this one is for the birds.

    No, I would not recommend this to a friend