Customer Ratings & Reviews

Not impressed. I purchased this printer and set up was not easy. I wanted a printer that I could scan multiple pages through the document feeder and send to my laptop from the buttons on the printer. The only options to choose on the printer display are Scan to email, Scan to Network, or Scan to USB. There’s no option to Scan to Computer. This printer makes you go back to your laptop to the HP Smart app and scan from there. Not convenient!

Very happy with this printer. Prints well and quicker than our previous HP printer. Highly recommended

I like this printer and it works well overall but is easily compromised by cyber attacks and has been used multiple times to access my data in an account takeover fraud case.

Could not get it to pick up paper. Got 2nd one with similar problem. Took in and got it to work. Took home and would not hp up to internet. After many unsuccesgul hours i returned it. Don't recommend it.

I purchased this printer and had problems with it. I called the Geek Squad and went over the problems I was having. The ink would smear, it would freeze up, would not print when I sent something to it and would not turn off with the button. They couldn't figure it out and I was told to take it back and have it replaced. I took it back and replaced it with the same model. I loaded the HP Smart and HP Print. Still having similar problems. It's so frustrating trying to print snd nothing happens. This one won't turn off either. Guess I'll have to return this one too. Maybe I'll try an Epson.

works well after its set up with computer. automatic feeder iffy and screen wont accept legal sized paper without using auto feeder.

Works great for printing and copying. I am not real pleased with the touch button to select copies or add a fax number. I have to press it several times to get it to light up.

I am disappointed in this printer. I have problems printing more than one page at a time and multiple set of items. My last printer could handle multiple pages and multiple printing jobs at a time. This printer I have to wait until each item is printed before cueing the next job. It is much slower than my last HP printer. If I could get my money back and buy another printer I would.

Very poor quality. Wasn’t able to install printer heads because it wouldn’t move so they could be installed. Tried multiple times, it wouldn’t budge. Going online to troubleshoot, was told to move it and was afraid that it’d break if I applied any more pressure attempting to do so. Returning printer and going with another option.

After spending many hours trying to use HP Smart to connect the printer by WiFi, I gave up and went back to the store for help. A Best Buy employee happened to hear me and suggested I connect the printer by a cable, which I did and it works fine. The problem is the HP instructions do not mention the cable option, and when I purchased it no one mentioned it.

I think the printer is slower than my other HP printer. I do like the Super tank ink. Saves on plastic of the cartridges.

I returned this because the set up was too difficult to set up.

The printer works fine. However, the power cord constantly falls out of the back of the printer. Very frustrating! Returning is such a project with something that weighs this much and has been unboxed.

This is a MISERABLE printer! It's loud, slow, and prints horrible quality. It's not worth the space it takes up! DO NOT BUY. STAY AWAY. Go with a BROTHER instead. HP quality has plummeted.

Wi-Fi connectivity issues, installation issues wouldn’t buy again

I purchase this printer to replace my old HP pro 8600 plus. I really wanted to like this HP smart tank 7602. The first problem I had was after the printer upgraded firmware automatically. IT BRICK. I had to troubleshoot for 2 hours to un brick and use. Finally I got it to work, next day the so call magic keypad or touch screen, was totally unresponsive. Turning it off wouldn’t work ether. I gave up and returned. I will wait for a few months for a fresher batch. I will repurchase this printer it has good reviews. Perhaps it was just this one since it was on sale .

This works well but is very hard to set up Had to call the book number with a son who knows tech stuff and it took over 2 hrs

No me gusta su funcionamiento , el proceso de pri ting es lento y gasta mucha tinta

Probably printed no more than 40 pages over the 5 months since purchase. Now the feeder is malfunctioning jamming paper every time. Can't print anything anymore. My last printer from Epson lasted a very long time only the network connection became flaky over time so replaced with this one. The 'long lasting' tanks will now end up in a landfill contributing more harm to the planet.

Initial setup was ok - not entirely intuitive. After that the system locked up and there was no way to get into the printer and reset the configuration much less look at any errors. Tried to hit the HP support website and all they wanted to do was sell me more ink. NO HELP. Returned it and bought a competitor that has worked flawlessly since.