Customer Ratings & Reviews
- Model:
- HP SMART TANK 7602/28B98A#B1H
- SKU:
- 6498190
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers express satisfaction with the printer's print quality, noting that the pages print out super clear. Customers also appreciate how easy and straightforward the printer setup process is.
This summary was generated by AI based on customer reviews.
Cannot finish setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During the setup process, my printer has run into an error where it doesn’t recognize the blue ink tank has been filled. Thus, preventing me from being able to install the black and tricolor cartridges and finish setup. Can’t use it, will try to bring it in for Best Buy to look at. I was hoping to really enjoy this printer, especially for the price. Hopefully the store can help and get it fixed, but as of now I can’t recommend it. Will august review if I get to use it eventually.
No, I would not recommend this to a friendScanner feeder
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months the printer started making noise on the scan feeder. It was working great until it didn't.
No, I would not recommend this to a friendHP Smart Tank 7602
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I have owned over the years. The feeder only takes one page. If you try multiple pages it jams or takes more than one page at a time. Totally useless. The paper for printing and copying has also jammed up multiple times. I can't waste my day clearing paper jams.
No, I would not recommend this to a friendN/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a hard time on/off to print… Not sure how to scan!
No, I would not recommend this to a friendNEW PRINTER NEEDS REPAIR 7 DAYS PAST RETRN PERIOD!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great but 7 days after the return period paper started jamming nonstop and defeated the purpose of buying an expensive so called good printer. Every page and every time I printed the paper jammed. So now back to Best buy to battle, or repair which i shouldnt have to repair a brand new printer!!!!
No, I would not recommend this to a friendPoor printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is the hardest to setup and operate. The app that is used is great for selling ink but not much more. If it was easier to return i would get rid of it. No more HP printers in my house.
No, I would not recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pitchers dont print, come out with to much ink on them
No, I would not recommend this to a friendCan't be used on glossy paper!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not compatible with glossy paper as it states in the specs on the hp website. The ink on glassy paper NEVER DRIES, even when you change the settings to glossy paper on both the printer manually and on the computer itself. You will have ink all over your hands. I am super dissapointed in this purchase and will be returning after having spent longer than you would expect to get it all setup and updated.
No, I would not recommend this to a friendHP software sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a nightmare. Failed by phone, tablet, and laptop. HP help is less than useless and online help is non-existent. I have no problem installing any other device on my network unless it is made by HP. Their software sucks, plain and simple.
No, I would not recommend this to a friendBuyer beware, HP is no longer good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in HP and how bad their printers have become. This is significantly slower than HP 8600, smaller, software is horrible. We had to buy one as our HP 8600 stopped printing and attempts to resolve went no where. Even internal blogs from HP indicate poor quality compared to 10 years ago.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints slowly, and that you’ve had difficulty with the software. It’s no surprise that you’re disappointed here. I want to help you resolve these problems, so I’ll suggest some resources I hope will guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
I can’t tell from your review what specific software issues you’ve encountered. For help with that – and if print speed does not adequately improve – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Get something else for this price even on sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it, Previous verisions were more capable despite the cost of cartriges. And it doesn’t have dual sided scanning, which is misleading. For the price even on sale go with better features that are as difficult to configure.
No, I would not recommend this to a friendWorst Small Business Printer Ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for the printing needs of a small business. Tried two of them and they both had major problems with feeds on larger projects. Constantly jammed! Along with smeared copies, this model is AWFUL! Fragile parts and noisy. Switched back to a new Laser Jet Pro MFP 3301 and glad I did. Back in business!
No, I would not recommend this to a friendHp 7602..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 2.8.25, disconnected...with cptr...again ...have ryan...who set up contact me
I would recommend this to a friendProblem with the printhead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 months after I bought it, it gave me problems in the printhead. Hp support sent me new printhead but the problem continued. I've been trying to claim manufacture warranty with the HP support for 4 days and they let me off the hook. In the end the manufacture warranty is a lie. I feel ripped off.
No, I would not recommend this to a friendNOT IMPRESSED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is VERY SLOW! If you have things to do, don't buy this printer. Also, it paper jams about 20% of the time. I am not impressed with HP at this point.
No, I would not recommend this to a friendCFO
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After setup, could not send or receive fax. Would only process 4 or 5 sheets at a time. Based on our usage ink would definitely not last 2 years as advertised. Although I stated that these printers were to be used in a commercial setting they are not to commercial standards and should only be sold as residential.
No, I would not recommend this to a friend????
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After going thru two 7602 printers and neither working right I give this printer anywhere from a poor rating to a fair rating.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to scan documents to PDF. I have always purchased HP printers. This one disappointed. Best Buy associate lacked sufficient product knowledge.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer in November and finally tried to set it up today. It was a struggle getting the power cord to stay in and after finally securing it, an error (024A493F) continued to show. I tried everything suggested and nothing worked. I'm glad I still have time to return it.
No, I would not recommend this to a friendTerrible connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most the time it wouldnt connect to wifi, or failed to be detected. Tried rebooting printer, router & modem, disconnecting & reconnecting wifi etc. Would show available to print in google docs, but in hp app would say no connection. USELESS
No, I would not recommend this to a friend