Customer Ratings & Reviews

I've never had as many problems with any printer as I have with this one. It Jams frequently when printing the second side of double sided printing. It works fine if I only do single sided printing. The automated document feeder for scanning documents does not work well either.

Its a good product and works very well……….. I love it

It’s a good printer for copies. It’s not ideal for photos because they come out way too saturated. Also it just last a year, because the sensor of the printheads are damaged apparently.

Paper jams out of the box and 5 weeks in it won't print via USB or wifi. I've tried reinstalling drivers and everything. A lot of money for trash.

Not impressed. I purchased this printer and set up was not easy. I wanted a printer that I could scan multiple pages through the document feeder and send to my laptop from the buttons on the printer. The only options to choose on the printer display are Scan to email, Scan to Network, or Scan to USB. There’s no option to Scan to Computer. This printer makes you go back to your laptop to the HP Smart app and scan from there. Not convenient!

Very happy with this printer. Prints well and quicker than our previous HP printer. Highly recommended

I bought this printer bc the reviews were amazing. This printer is AWFUL. It doesn’t stay connected to WiFi, it takes forever to print and takes even longer to make a copy. The colors are less than bright. I would NOT recommend. If I could give it zero stars I would.

Cheaply made. No ability to set auto on/ off. Two sided printing is not as good as before.

I like this printer and it works well overall but is easily compromised by cyber attacks and has been used multiple times to access my data in an account takeover fraud case.

After spending about two hours withGgek Squad setting it up, I was told that the printer is 2.4 GHZ and the hotel I was in (because my house burned down) had 5 GHZ and the printer could not be used. I was so disappointed. I thought it would be a great printer. I’ve always had HP printers.

Slow, settings are way to complicated, and poor photo printing

About 3 months after purchasing this printer I started getting false ADF Jam errors. HP customer service was of little help even though it seems to be a common issue with these printers. Now a year later the ADF jam error is non stop and only goes away after fiddling with the lid. Only then will the printer work for a short period of time. I will be choosing another brand to replace it.

Returned and bought a HP 9125e instead. 7602 was too slow, and also paper jammed every third or fourth usage. Selling point of cheaper to purchase ink, not enough to keep.

I purchased this printer and had problems with it. I called the Geek Squad and went over the problems I was having. The ink would smear, it would freeze up, would not print when I sent something to it and would not turn off with the button. They couldn't figure it out and I was told to take it back and have it replaced. I took it back and replaced it with the same model. I loaded the HP Smart and HP Print. Still having similar problems. It's so frustrating trying to print snd nothing happens. This one won't turn off either. Guess I'll have to return this one too. Maybe I'll try an Epson.

works well after its set up with computer. automatic feeder iffy and screen wont accept legal sized paper without using auto feeder.

Works great for printing and copying. I am not real pleased with the touch button to select copies or add a fax number. I have to press it several times to get it to light up.

I am disappointed in this printer. I have problems printing more than one page at a time and multiple set of items. My last printer could handle multiple pages and multiple printing jobs at a time. This printer I have to wait until each item is printed before cueing the next job. It is much slower than my last HP printer. If I could get my money back and buy another printer I would.

After spending many hours trying to use HP Smart to connect the printer by WiFi, I gave up and went back to the store for help. A Best Buy employee happened to hear me and suggested I connect the printer by a cable, which I did and it works fine. The problem is the HP instructions do not mention the cable option, and when I purchased it no one mentioned it.

Did not work. Geek squad tried for about an hour but finally they told me it would not work and to get a refund.

I think the printer is slower than my other HP printer. I do like the Super tank ink. Saves on plastic of the cartridges.