Customer Ratings & Reviews

I followed all the instructions, set the printer up properly. On the first print it jammed, then it jammed again, then it jammed again. It can't print 2 pages without jamming. It's junk. I've owned 10 HP printers and never had this type of trouble.

It is a bit complicated. I do like it; It is also a little slow to warm up.

I returned this because the set up was too difficult to set up.

I paid a lot of money for this printer, and when I need service after 8 months, I expect help! I was told by the Geek Squad that I have to pay $100 to have an in-home visit. I am a TOTAL TECH member ,and that does not help at all?!!! Dissatisfied Kent

During the setup process, my printer has run into an error where it doesn’t recognize the blue ink tank has been filled. Thus, preventing me from being able to install the black and tricolor cartridges and finish setup. Can’t use it, will try to bring it in for Best Buy to look at. I was hoping to really enjoy this printer, especially for the price. Hopefully the store can help and get it fixed, but as of now I can’t recommend it. Will august review if I get to use it eventually.

I have struggled with this printer as it is printing spotty and very, very slowly. I’m considering returning it for something more efficient.

Setup is a pain : many videos of problems from consumers

Dumped a good chunk of change ($350) on the printer to print and scan my son’s curriculum. As a single income family this is as a big hit. I have had back to back issues with the printer constantly throwing error codes and freezing, had HP send out a replacement printer, all for the replacement printer not to work, and then they tell me that it’s now out of warranty and I’m stuck with a broken replacement printer and there is nothing more that they can do. Stay far away from HP

I probably haven't been printed 50 pages with this printer but yet it constantly has a problem with the print heads I've constantly going to take lift up the door and take out the print ads and pushing back down worse printer I have ever purchased I've always been a fan of HP printers this is not one by if you need a printer that's dependable

very slow, paper gets stuck. Does not do 2 sided copies well

The worst printer I have owned over the years. The feeder only takes one page. If you try multiple pages it jams or takes more than one page at a time. Totally useless. The paper for printing and copying has also jammed up multiple times. I can't waste my day clearing paper jams.

Worked great but 7 days after the return period paper started jamming nonstop and defeated the purpose of buying an expensive so called good printer. Every page and every time I printed the paper jammed. So now back to Best buy to battle, or repair which i shouldnt have to repair a brand new printer!!!!

I have been unable to use this printer even though I spend 1.5 hours with IT/technical support and even after I am still getting repeated errors, often unable to turn off using power button. Repeated technical support needed.

It is a hard time on/off to print… Not sure how to scan!

This printer is the hardest to setup and operate. The app that is used is great for selling ink but not much more. If it was easier to return i would get rid of it. No more HP printers in my house.

Pitchers dont print, come out with to much ink on them

After 5 months the printer started making noise on the scan feeder. It was working great until it didn't.

Nice printer the liquid ink is very modern nice but i returned it because the feeder don't work and jts a problem with this model...Refund foe a epson which was $150 cheaper and better..

This printer is not compatible with glossy paper as it states in the specs on the hp website. The ink on glassy paper NEVER DRIES, even when you change the settings to glossy paper on both the printer manually and on the computer itself. You will have ink all over your hands. I am super dissapointed in this purchase and will be returning after having spent longer than you would expect to get it all setup and updated.

Disappointed in HP and how bad their printers have become. This is significantly slower than HP 8600, smaller, software is horrible. We had to buy one as our HP 8600 stopped printing and attempts to resolve went no where. Even internal blogs from HP indicate poor quality compared to 10 years ago.