Customer Ratings & Reviews

The machine performs as described, which is delightful after my experiences with the last 2 printers I purchased. It’s solid and intuitive. I’m satisfied.

It is a really nice printer we are happy with it no problems at all

Excellent print quality. Long lasting ink. Two sided printing feature is great.

Great printer and great customer service, will be back.

Very satisfied with print quality and features. Easy setup also

Much needed printer that is wireless. We have struggled with previous printers due to having to constantly purchase ink cartridges. Purchasing cartridges was not efficient use of money nor was it convenient. This wireless printer we have purchased is simple to set up, simple to use and seems to be cost efficient. I highly recommend it to anyone!

Crisp, clear copies. Easy set-up and great navigation surface screen.

Better then expected easy to use ink bottles are great

Once i got it up and running this printer works great; but the setup was horrible and I had so many issues. I was on the phone with HP tech support for almost 2 hours because they were also having issues with getting it to work, but finally we did and I haven’t had many issues since.

Hands down this is the worst printer I have EVER owned! ALSO THE HP SOFTWARE IS HORRIBLE NOW TOO. In the past everything I owned was HP My laptops, I had two of them I had bought for my son and I. And have only bought HP printers for the past probably 25 years. I still have one it's the maybe it's the inkjet 5610V. That printer was great It was heavy it printed perfect, the software was great. And if I had the software for it now I bet you it would work. I would keep it just for the scanning with the document feeder if I could. The printer I bought prior to this one was the envy 5663 best buy model years ago, and I was satisfied with the software and the printer. But as of late I needed something with an automatic paper feeder. Right from the start I started having constant paper jams, lines in my printing even after using maintenance. Went to use the automatic feeder and I had black lines on the document I fed through. I cleaned the rollers in the back gently and then the paper feeder stopped working. When I say gently I mean a very light damp rag as best I could. But the rollers do not turn and I was not going to force them. So that was that. Scanning stopped working I uninstalled and reinstalled the software. I uninstalled the drivers and reinstalled. I did everything I could possibly think of and no matter what the scanning button was always grayed out. I did this on both my computers and it was still grayed out. The only solution in case anyone is wondering was using Windows paint and selecting import or export I can't remember now downloading it into Windows and then scanning it that way I can't remember exact process I'd have to look at the computer but that was the way I was able to scan and the only way. I tried other software after researching but once I got to a certain point it would revert me to HP because it would not work. Duplexing, I could not get it to work properly no matter what I did it would not match up I tried using it through canva and matching it up I tried nudging it a little bit I tried every possible way with PDF, with word, with canva, I had AI help me, and eventually I realize it's an issue with this printer. That being said I've probably used a total of between 6 and 800 pages and on the blue ink I have less than a quarter of print left for that ink and then the other are half gone. There is no way this would even last up to 6 months printing say even 1200 pages so that's just crazy. The control panel is the worst I have ever dealt with for anything not just a printer It's absolutely garbage. I cannot believe I paid over $300 for this piece of junk. Also for some ungodly known reason even though HP wants you to keep their printer on it has a light on it that stays illuminated even when it's sleeping. Which is really annoying if you have it in your bedroom which also is your office. I'm tired of having to put a towel over my printer every night to make it not illuminate. There's nothing I can find to shut it off but who knows because the control panel is so crappy. The software settings are just ridiculously sparse. I was trying to go through them with my chat GPT and it told me that HP had quietly stopped some of the settings that I had known to be prior and some of their updates. Don't ask me what they are no because there's so many issues I can't even keep track at this point. I have bought a new printer for twice the amount with a different brand hoping it will work out and it will be worth it. Thank God I have a Best buy credit card and I'm able to get 0% financing. I tried to bring this computer back even though I've had it for about 6 months. I have to bring it back in tomorrow if they do not refund me at least they can refurbish it for me and then I will just sell it when it is refurbished after I make sure that it's actually working properly. And if it is not I will be returning it and they will give me all my money! I realize after over 20 to 30 years of using HP products I am done totally. My laptops ended up being horrible when I bought them I have since moved on to different laptop brands it's a shame because they used to have really good products but now I wouldn't spend $100 on an HP product.

Great printer but difficult to set up all functions especially scanning. I set up the printer initially but could not figure out the scanning. Took Geek Squad two visits of 1 hr each. Otherwise quality of printing is excellent.

I’ve not had any negative issues with this product. It meets all my requirements and is definitely a plus over previous printers.

Easy to install easy to use. Clear and colorful printing

So far so good. Works very well. Easy to fill and setup. Good purchase.

We love tge printer. Easy set up,quick response time.

I’ve only had the printer for a month. So far I am very happy with it. I paid extra to have the Geek Squad come to my house to set it up.It was a good investment. He was a great help and explained how to operate it and answered all our questions.

Wasn't working for me, they had internal issues, was a great printer at the beginning.

The product is good. HP security stinks lead me into scam web site!

Plug and play. Nice printer. I would highly recommend. Easy to set up a well.

I was looking for a new printer. The salesperson recommended the HP-Smart Tank 7602 based on my need. I'm very happy with the purchase. The printer is bluetooth enabled so connects seamslessly to my computer. Printer is fast and scanner is easy to use. The ink tanks are easy to fill and mess free.