Customer Ratings & Reviews

Purchased the HP 7602 Smart Tank printer a few weeks ago. Everything has worked as hoped for. I highly recommend the printer, set up was quick and easy.

After about 2 months this printer operates well. It does require some complex setups for scanning...some of which I still haven't figured out. However the basic setup is easy and quality is good.

Great printer! The setup was super easy and it works with relative ease.

Print quality is great. Easy to use and print from the app.

I was very happy to receive the new HP Smart Tank 7602 All-in-one Inkjet printer to test. I'm sure you've all used printers for a long time, perhaps even from dot-matrix to thermal to LED to laser to inkjet/bubblejet. I've used inkjets for decades for all the reasons you normally would: cheap color per-page cost (cheap HW, $$ cartridges), great output on photo paper, and decent black performance. My current home printer combo includes a Samsung B/W laser strictly for (you guessed it) black and white documents while a Canon PIXMA TS6420a is my color option. This combo works great for homeschoolers and WFH! **OVERVIEW** So - back to the review - the HP Smart Tank 7602 is an all-in-one which means you get a scanner (platen/glass plate and ADF - Automatic Document Feeder), copier (basically automating the scan/print functions), and printer. It's got a nifty "hidden" touchscreen display and a color-changing LED (see my pics) to indicate statuses. I think the big differentiator here is that HP supplies you some ink bottles for each color (Black, Cyan, Magenta, Yellow) and fill the tanks within the printer instead of using expensive, disposable, wasteful and potentially environmentally harmful cartridges. Sounds like a good idea right? Good ideas live/die based on execution, so let's see how this actually works out in reality... **Unboxing/Setup** Open the box and pay attention to the instructions since they recommend opening the top and then laying to box on its side to slide the contents out. This is ideal based on how they packed it so that there's no risk of dropping anything out of its protective Styrofoam. After that, the initial setup is easy if you've set up a printer before. You'll find the usual tape and cardboard that holds pieces in place during shipping. Open the manual and remove the tape/cardboard. So far so good, but the differences are about to appear... For this design, instead of using ink cartridges, you're given bottles of ink to fill the onboard tanks. I know, it sounds like a recipe for disaster (or at least a big mess)! It certainly could be, but if you're careful, you can open the tops of the bottles, unseal them (carefully), and put the tops back on. HP thoughtfully created "self sealing" spouts that will only open when inserted into the ink tanks within the printer. So after unsealing each color, you'll open the printer and insert each color into the proper tank. Black on the left and all the other colors on the right. Open the tank cover, flip open the cap inside the cover, flip open the bottle lid, then fit it onto the nozzle and you'll hear a satisfying "glug glug" as the ink goes into the tank. Listen carefully since the black bottle is opaque! You can't tell when it's done without listening to it. Interestingly enough, the front of the printer has "see through" windows that show you the ink level as it fills! Once the black bottle is done, give it another tap, remove it, cap it and put it aside. You'll now have to fill the Yellow, Magenta, and Cyan colors on the right side of the printer. NOTE - the caps on the bottle can make it hard to find space to insert them onto the nozzle without bumping into anything else. Make sure to plan your angle of attack first, then insert the bottle. This process was tedious, but actually went smoother than I anticipated. There was no spilling and no leaking. After that, close the printer lid (per instructions) and wait 15 seconds before installing the print heads. Print heads - these are located in a separate cardboard sleeve and are labeled for Black and Color. Open the printer and you should see that the carrier has come to the middle. Open it using the blue button and take out the orange "placeholder". Be careful as some ink has been injected as it "primed" the tubes (remember, you installed ink prior). Tip: Each print head comes with a rubber seal - use it to plug the holes on the orange "placeholder" and no ink will spill. Insert each print head (after removing the rubber plug and adhesive seal) and close the cover. The printer will chug and do its thing while getting ready for the next step. If this sounds tedious, it is! This is normally accomplished by inserting an ink cartridge for each color group. Sure, having re-usable (refillable?) bottles is a great idea, but the cost needs to outweigh the benefits.... more on that later! **Loading paper and preparing** The next step will be to open the bottom tray and insert some paper for calibration and printing. Surprise! There's some cardboard and tape in there! Remove that, spread the paper guides to accept your 8.5x11 (or A4) paper, and the printer will prepare to print an alignment page (you'll scan it so it can adjust the heads based on the output). Using the nifty touchscreen, you can take care of all this and then take the output and put it onto the scanner. The scanner will then scan it and (allegedly) adjust the heads for proper printing. **PERFORMANCE / TESTING** So far, everything was done on the printer using the included instruction manual. The printer will (aggressively!) suggest you can the QR code or navigate to their website to download installation tools and drivers for PC/Mac or mobile. I decided to set this up on a nearby PC (HP!) and installed the HP Smart Tools app from the Windows Store. After that, it discovered the printer and joined it to my WiFi network. So far, so good! When it asked to print a test page, I was a bit confused that two printers had shown up (same name, but one was "copy 1") and after some trial and error, it was only the "copy 1" that worked for printing! Go figure... I then proceeded to test out a few features including B&W/color printing and the ADF so I could compare it to my well-used Canon PIXMA. Color - I printed a few test sheets that I had previously printed on the Canon. These were just standard prints for school work. Speed-wise they came out fine, but quality-wise, they left a bit to be desired. Though the output was perfectly functional, you can see (in my photos) that there's some banding especially in certain colors (green) where blue bands are visible instead of making a smooth green color (yellow + blue = green). Also, I had a lot of blue splotches on the edge of my pages as if the print heads weren't properly aligned or cleaned. Black and white - again, speed wasn't a problem and the actual output/text was crisp, but I was still getting blue smearing on the paper! This shouldn't be an issue for strictly B&W prints since it's using a separate tank and print head. However, they are installed in the same carrier, so I decided to troubleshoot... Troubleshooting - I used the HP Smart Tools app to align (same as before, print a page and scan it) and clean the print heads (it makes noise, cleans heads, and prints output that should look clean). Afterwards there was a clear improvement, but there were still some blue dots near the edge of my printouts. ADF - the ADF was pretty fast and on-par with my Canon. I tested 5 pages of kid's artwork and printed text. On-screen, the output was clear though the drawings were a bit washed out (overly bright scanning light). ***OVERALL OPINION*** The multi-function printer space is highly competitive space. HP's claims of 2 years of ink using refillable tanks is a great eco-friendly idea, but the cost is too high and the performance is middling at best. As of this review, the HP with the ink tanks (included in the package) is on the higher end of the price scale. There are a lot of all-in-one options with or without ADF with better print performance/quality. At that point, you can afford to buy more ink cartridge refills! For most people, the tedious install (and potential refill) process along with the middle-of-the-road print performance/quality will not be enough to offset the great idea of using ink tanks instead of wasteful cartridges. My recommendation is to wait for a deep discount on this model or simply shop around for better/cheaper/higher-quality options at a potentially cheaper price.

I bought this printer about a month ago, so far so good. I really like the print quality. It was advertised as having ink up to 2 years, but I don’t know about that, I have not used it much and the ink indicator is already at 3/4 of each tank more or less. Only time will tell. Love it so far.

The device was easy to setup and connect to the network. Print quality and speed is good.

When it came time to buy new cartridges for our existing HP OfficeJet I saw the prices for replacement cartridges. Basically, it would cost more than the printer cost initially. So after some research I ended up buying this printer. Setup was easy, qr code to download the app to my phone, and then follow the instructions to get the printer up and running. The bottles of Ink were easy to use and spillproof. No Mess, no muss, no fuss! So far print quality has been as expected from an HP inkjet. The only feature I miss is double sides scanner document feeder but I didn't use that too often. We have done quite a bit of printing so far, Ink levels have not dropped noticeably. Not worrying about the cost of the ink has been a freeing feeling!

I think this is fine as a printer & scanner. It occasionally pulls two sheets of paper. The main thing that happened is that it only worked a couple days as a wireless printer and then would not communicate with the computer any longer. Rather than deal with this problem, I have now hardwired it. I mostly wanted it because I tend to use a lot of ink and this seemed like a better option than the smaller cartridges.

So far, a couple of months after getting it, we are very satisfied with the printer. Easy installation, easy connection to wi-fi, accurate and clean printing, low noise.

I'd give it a five star, but I think it was too expensive. Too bad I can't give 4.5 stars. I like the printer so far. The set-up wasn't too bad at all, and it is pretty fast. I like the quality of the prints. It has a lot of features that I'll probably never use, because the older I get, the more the technology leaves me scratching my head. Lol!

works great! easy to assemble and utilize. great purchase.

Printer does exactly what I need. Set up was very easy and filling the ink tanks are simple.

I purchased this all-in-one a few weeks ago to replace 12-year old HP 8600 plus which had been quite robust and dependable. This Smart Tank 7602 will definitely save on ink since cartridges for my old printer topped $130 for all four standard cartridges, while all four ink bottles for the 7602 is $67. The printer itself is small and very flimsy. When opening it to install the ink, the hinge for the cover seems easily breakable so I had to gingerly raise it to its locking position, Likewise lowering it to disengage the locking position seemed fragile as well. Aside from that, the most glaring problem is installing the drivers which took quite a while, and the website had so many popups (repeatedly asking if I wanted to install Windows 11, other advertisements for HP stuff, and a survey request) which detracted from the installation. I had to reinitiate installation twice in order to complete installation. The HP Smart application would not work correctly with our computers (an HP desktop and HP laptop running Windows 10), and I wound up installing the universal scan software and driver so the scanner would work properly. I opted not to subscribe to the HP Instant Ink program since I don't need my printer to be monitored by HP. Overall, scanning and printing documents, and printing photos happens slowly (at least slower than our old printer), but the quality seems ok. Printing photos is one feature I needed that wasn't offered on the HP 9100 series printer I would have purchased since it offered double sided scanning from the ADF, a desirable function not available on the 7602. Even with the aforementioned issues, I would recommend this all-in-one.

This printer is easy to use. Great convenience with ink tanks and great savings from my previous HP laser printer, but not as fast. Have some issue with scanning but otherwise a very good printer.

Great printing machine! Love it! Very easy to use and print multiple copies at any time. Perhaps my all time favorite printer. I would recommend this printer to everyone who is in the market to buy a new printer. It is also very cost and labor effective.

I just hooked up the printer today and it seems to work well. Set up was ok. However, the push to use QR code set up was annoying-required an account set up, with name, email, and credit card. It gave 3 free days, and then would charge me for use... I have no idea what "use" it was charging for. I skipped the QR GARBAGE and was able to print without making an account or my info.

Works great but would not stay connected wirelessly and HP didn't have an answer. When the printer went to sleep after being on standby it would lose the wireless connection. I connected it usb and runs perfect it is fast and quiet. The prints look amazing! Four stars because of connection issues.

Have only had it one day & so far I really like it. My favorite thing about it is how quiet it is when performing it's many tasks. Second would be how easy it is to use with HP's printer app. Only 2 things that are minor: 1- top feeder sometimes doesn't grab document 2- Have to rescan items items randomly because scanner oversized or did not autodetect item.

I appreciate the economy of smart tank ink, I had several issues with it going off line and had called helpline , issue resolved then occurred again several times , especially when I got a new laptop, could not print , I found that I need to clear all WiFi network info and start again, now working well, helpline person told me I had to manually write in smart tank , , something about the drivers on new Chromebook, printer itself works well and easy to use