Customer Ratings & Reviews

Installation was a nightmare. Failed by phone, tablet, and laptop. HP help is less than useless and online help is non-existent. I have no problem installing any other device on my network unless it is made by HP. Their software sucks, plain and simple.

Replaced 2.8.25, disconnected...with cptr...again ...have ryan...who set up contact me

Not for the printing needs of a small business. Tried two of them and they both had major problems with feeds on larger projects. Constantly jammed! Along with smeared copies, this model is AWFUL! Fragile parts and noisy. Switched back to a new Laser Jet Pro MFP 3301 and glad I did. Back in business!

After setup, could not send or receive fax. Would only process 4 or 5 sheets at a time. Based on our usage ink would definitely not last 2 years as advertised. Although I stated that these printers were to be used in a commercial setting they are not to commercial standards and should only be sold as residential.

Don’t buy it, Previous verisions were more capable despite the cost of cartriges. And it doesn’t have dual sided scanning, which is misleading. For the price even on sale go with better features that are as difficult to configure.

Only 3 months after I bought it, it gave me problems in the printhead. Hp support sent me new printhead but the problem continued. I've been trying to claim manufacture warranty with the HP support for 4 days and they let me off the hook. In the end the manufacture warranty is a lie. I feel ripped off.

Unable to scan documents to PDF. I have always purchased HP printers. This one disappointed. Best Buy associate lacked sufficient product knowledge.

After going thru two 7602 printers and neither working right I give this printer anywhere from a poor rating to a fair rating.

This printer is VERY SLOW! If you have things to do, don't buy this printer. Also, it paper jams about 20% of the time. I am not impressed with HP at this point.

I purchased this printer in November and finally tried to set it up today. It was a struggle getting the power cord to stay in and after finally securing it, an error (024A493F) continued to show. I tried everything suggested and nothing worked. I'm glad I still have time to return it.

Purchased this printer to repalce hp deskjet 6958, which I has no problem faxing. I unhooked the old printer and hooked up this one. I have spent over 15 hous on the telephone with hp tech and they never could get it to fax. I have a phone line and a separate fax line with Spectrum. I tried two printers and had to return them both.

Most the time it wouldnt connect to wifi, or failed to be detected. Tried rebooting printer, router & modem, disconnecting & reconnecting wifi etc. Would show available to print in google docs, but in hp app would say no connection. USELESS

The printer now works fine. the installation was confusing, and caused me weeks of anguish. I tried the instructions that come with the printer and I could never connect to my local wi-f. I down loaded their app for help on installation with the same result. I was finely helped by an Apple agent.

It’s a good product I just don’t like that is constantly offline and is giving me a hard time connecting to the internet

This device is impossible to set up. The instructions say to wait for the output to tell you what to do next. The output simply shows the word "verify" circling around and around and aroung... forever.

I bought mine almost four months ago. At first it was good. But… as time has gone on it just gets more and more temperamental. I continually need to unplug it, often to no avail. Now it constantly prints double-sided, which I do not want, and I have to keep corrected setting for that. I’m very displeased.

An bad printer that's hot garbage. There's pieces of plastic in it that prevents the paper from coming fully out.

I have purchased HP products for over 20 years. They are junk. I will never purchase any HP stuff again. They will not help me fix my problem.

It didn't last 2 months. I installed it and it worked fine for like 2-3 print sessions and than it started creasing the paper and constantly jams. Hopefully I had the Best Buy protection plan I was able to get a full refund.

I cannot get this printer to work properly. I'm very disappointed about what it's supposed to do versus what I can get it do.