Customer Ratings & Reviews

Good printer but sometimes the printer jumps off line before completing the printing job and when the issue is resolved, it starts printing again from the start of the doument which can be a waste of paper if you already printed 20 pages

For some reason hard to get wifi to work with laptop and android phone. Cannot get printer to recognize wifi easily. Worst part is the hinged lid. It always binds and cracks when you open all the way. Had the lid snap off on one hinge and hp was great and sent new printer asap but the new one has the same hinge problem and assume it will happen again.

The set up was a little lengthy. I cannot get the printer to print in color without going through the HP app. I don't like that. I tried to look online to troubleshoot but could not find information related to my issue. I called customer support and after several minutes on being on hold I was disconnected. Very disappointing. The only reason I went with HP was I had my last HP printer for 10 years and didn't have any issues with it until it just stopped working :( Until then I was very happy with my HP printer. Not super pleased with this one

The help from the associate help us make the decision on the hp.

After 2 weeks the printer works great. I'm looking forward to a significant reduction in the annual costs of ink used with my older HP printer with cartridges that cost me over $600 per year. I strongly recommend buying

Since I purchase the HP Smart Tank 7602 I do not run out of ink so fast anymore and is wonderful to use. The new ink cartridge provided was a ingenious way that HP has come up with.

Nice machine but it does not print 7 color copies per min and not 11 black and white per min. It makes loud noises as it prints

I was skeptical about this purchase because of the price, but following the animated set-up tools made it easy and I love using it now. The document feeder tray is an added bonus it makes scanning and sending documents containing several pages simple.

I have had difficulty syncing the printer with the computer. Also, I have had difficulty getting the printer to print using the command window.

So far, the printer has proven itself to be everything it's advertised to be, it can handle every job that I need done, I like its ergonomic look also, I prefer the tanks that hold the ink over ink cartridges, to me that is the biggest improvement.

This is the worst printer I've ever dealt with personally or professionally going back decades. It will print a couple of pages, then everything gets streaky and quickly becomes unreadable. I've cleaned and aligned the printheads many, many times and usually that actually makes the problem worse. It is like this printer can only print a couple of pages a day (so much for 2 years worth of ink coming with it!). I added some black ink today and now it won't print black. This is a horrible, frustrating printer and unfortunately I am going to have to buy a different one. It definitely will not be HP.

This printer is very economical with ink. When on the printer emits too much light to be left on. It is slow starting from the off position. I liked how my previous HP printers could rest in the on setting without the disturbing light issue.

Its been so farthe best printer I ever had.....it has a few little extra steps for the scanning.... that can be simplified.....-1 star

Best printer ever. On first ink at almost a year .

This printer is SLOW to print what a disapointment, I hope the ink last a long time to make up for how slow this thing prints. I had a Cannon printer and the ink cartirdge was to small, I bought this thinking the tank would hold alot more ink which is true but it's alot slower than my old printer. The Cannon can print 3 pages to 1 of the HP printer 7602 smart tank.

Not my first pick, it took time to load up on my computer and printer will have to be unplugged to reset. The App works better than the pc verison

The instructions to setup the printer was user friendly. However it is very challenging to use all the features. Need clear and direct instructions on use.

Purchased for church, but would never connect to our wifi. So it was returned for the Epson

We are happy with this printer. We especially like that we no longer use ink cartridges.

Enjoying the printer and future savings on ink. A bit challenging to navigate screen but functional. Easy setup