Customer Ratings & Reviews

The set up was a little lengthy. I cannot get the printer to print in color without going through the HP app. I don't like that. I tried to look online to troubleshoot but could not find information related to my issue. I called customer support and after several minutes on being on hold I was disconnected. Very disappointing. The only reason I went with HP was I had my last HP printer for 10 years and didn't have any issues with it until it just stopped working :( Until then I was very happy with my HP printer. Not super pleased with this one

Great product! Love the tank feature. So easy to refill!!

This printer is very economical with ink. When on the printer emits too much light to be left on. It is slow starting from the off position. I liked how my previous HP printers could rest in the on setting without the disturbing light issue.

Great machine, very functional, my wife it’s really happy with this.

So far, the printer has proven itself to be everything it's advertised to be, it can handle every job that I need done, I like its ergonomic look also, I prefer the tanks that hold the ink over ink cartridges, to me that is the biggest improvement.

This is a great piece of equipment that works well and has ink reservoirs that can be refilled. NO MORE CARTRIDGES!!!

Very difficult to install. Once installed, worked for a couple of days then stopped printing. Sometimes would print color text but not black. Had Geek Squad come and reinstall. It then worked for a couple of days and stopped again. Have spent hours on the phone troubleshooting this with an HP representative. They are going to send me a new black ink cartridge as they finally concluded that the one I have is defective. Will take two weeks to get it. Once the new one is installed and if it still does not work, they promised to replace the entire printer within 4 to 5 days. Can't return to Best Buy as their policy is no returns 10 days from purchase. Been without a printer for weeks going through this process and will now have to wait another two weeks to see if this solution works. Not sure I would purchase from Best Buy or HP again.

Good printer but doesn't allow creation of custom document sizes

Nice machine but it does not print 7 color copies per min and not 11 black and white per min. It makes loud noises as it prints

Supposed to have got it in a week. After the week went by, I was emailed it was delayed. Another 10 days went by, and then I was told it was cancelled. Found an upgraded one on Amazon at a lower cost. Not a good way of doing business.

The instructions to setup the printer was user friendly. However it is very challenging to use all the features. Need clear and direct instructions on use.

Super printer. Set up took a bit of time to download set up .

A very functional buy helped by an in store tech Gave good insight & information

Too slow, low quality printing, exact what I was saying

For some reason hard to get wifi to work with laptop and android phone. Cannot get printer to recognize wifi easily. Worst part is the hinged lid. It always binds and cracks when you open all the way. Had the lid snap off on one hinge and hp was great and sent new printer asap but the new one has the same hinge problem and assume it will happen again.

I bought this printer 11-12-2024 and at first it was great. Then about 6 months into use it started printing red lines across the paper. Aligning the print heads or cleaning did not help! By one year it was complaining about print head failures and then one month after the warranty ran out they are missing. Replacing the print head did not fix the problem. HP is useless because they want to sell you a plan and are not concerned with the customer but their money! I had a HP Laserjet 6700 for more than 12 years before I had any problems with it. Don't buy this printer!

Like the product - DO NOT like the set-up system...HP123 / don't want an "account" - just want the printer to be able to scan from my computer / prefer "old school" of disk or download

Enjoying the printer and future savings on ink. A bit challenging to navigate screen but functional. Easy setup

Not impressed. the printer was a challenge to setup with wi-fi. Got past that and there is this annoying blue light on the front of this thing that will light up the room at night, wife not happy that this cannot be turned off without power down or disconnect from wi-fi. Then lately the thing takes a crap. Was purchased 12/15/2025 and now will not work. Error that print head is missing. Cleaned it, put back, same error. Run out and buy a new print head, same old crap. So now I have to try to get this printer replaced.

Its been so farthe best printer I ever had.....it has a few little extra steps for the scanning.... that can be simplified.....-1 star