Customer Ratings & Reviews

Bought this as a replacement for my Epson Smart Tank. They didn’t have the Epson that I wanted so I picked the HP. This is perfect for my needs and it has a fax function which is a plus for me. Excellent 5 stars.

Helpful friendly calm store assistance Printer good and reliable

Very sorry I bought this --- nothing but trouble. Many compatibility issues in installing which were never resolved after multiple calls to HP's tech service. User guide (online only) lists features for all models, many of which you'll unhappily discover do not apply to this model! Shakes ridiculously when printing. Single paper tray is flimsy and switching sizes is a pain! Not intuitive---does not auto- sense things like paper size, and requires too much button pushing to do simple things. I was swayed by its sleek modern look, but have not been happy with it at all. For the price this should be a much better machine! Look elsewhere.

Started messing up after a year of having it…………..

Overall printer is working great and efficient for my work.

It prints too slow I love that you don't have to replace the ink for years but the printing is just way too

Awesome printer with the ability to wireless print from any device without being plugged in. The ink levels are shown on the outside and filling the ink in the printer is a breeze!!

I replaced an old HP with this one and love the tank style for ink, it’s much cheaper and I was pleasantly surprised as how easy it was to fill the tanks.

Best Printer choice for us as it scans, faxes, copies in black and in color and uses ink instead of toner cartridges which we have not been able to find anymore.

I purchased an HP printer from Best Buy about a month and a half ago, and my experience has been extremely disappointing. The printer has broken down three times, each for the same issue, indicating a serious problem with its durability and reliability. Contacting HP for support has been a hassle. Instead of providing a new replacement printer, they require me to send the faulty one back first. This process is not only inconvenient but also time-consuming, leaving me without a printer for an extended period. Dealing with Best Buy's customer service has been equally frustrating. I've interacted with their chat agents on three separate occasions, but none were able to provide a clear solution. Their system seems to be going in circles, redirecting me back to the website without offering any real assistance. Based on this experience, I am extremely disappointed with both the quality of the HP printer and the level of customer service provided by Best Buy. I expected much better from both companies. This experience has strongly influenced my decision to avoid purchasing HP products in the future and to reconsider shopping at Best Buy.

Always have a good experience with Best Buy employee's.

Love the ink situation. It lasts way linger than replaceable cartridges. I cant seem to get it to work on wifi. It recognizes it but always says offline.

Decent printer. Time will tell. Slower than previous printer. Needs a second tray for photos.

Purchased 4 months ago. Printing performace is fine when working, but driver updates and several connection issues have required hours of time on the phone for remote troubleshooting with Geek Squad.

The help from the associate help us make the decision on the hp.

I have not been able to connect tge fax machine because it says "check telephone line". HP tech support have been useless to fix the proble. At this point, I have given up! I might return it since I can't use it for what I need it for.

When it works-great. Malfunctioning only weeks after purchase, paper jams galore

This printer is everything my mother I were looking. The colors are nice and readable and the picture quality is amazing

makes nice copies but the auto feeder sometimes does not work like it should. Overall, it is a nice machine !

The printer looks modern with the mix blue and white, is very economic too. The price was good and has a lot of functions, in general looks a good printer.