Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$369.89
Save $100
The comparable value is $469.89

Customer reviews

Rating 4.4 out of 5 stars with 2029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the printer's print quality, noting that the pages print out super clear. Customers also appreciate how easy and straightforward the printer setup process is.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,029 reviews
  • Rated 2 out of 5 stars

    A real hassle

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used HP printers exclusively for decades so when my faithful HP8715 developed problems I chose the 7802 to take advantage of the ink tank feature. As a total tech customer I called on a Geek squad setup. After two cancelled setups the Geek Squad determined the printer was defective, control panel didn't work. Got a replacement printer but Geek Squad kept cancelling appointments. I finally had to hire an outside service to set it up. Then Best Buy informed me that my Total Tech extended warranty only applied to the original printer. I've used Geek Squad for years and been delighted with the service until now. I use my computer daily and can't afford month-long disruptions in service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer was easy to set up and extremely efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works great and store tech knew his products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Smart Track

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Superior paper handling. Very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great printer and I live the smart tank feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How do I redeem the 2 years of free ink?

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works great. Need to know how to redeem the 2 years of free ink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP - Smart Tank 7602 wireless All-In-One

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer is exactly what I wanted as a all-in-one printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an excellent printer. The inks are in little bottles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer works great, very versatile. Hope the ink works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How to print remotely

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need help setting the printer up to print remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike in NYC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Responds as described. No issues. Overall very happy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Smart Tank 7602

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good printer for copies. It’s not ideal for photos because they come out way too saturated. Also it just last a year, because the sensor of the printheads are damaged apparently.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok printer, wouldn’t buy again

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ink tank design, but wanted a better duplex copying using paper feeder like my previous cartridge based OfficeJet that this replaced. Duplex printing works fine. Fax works fine, but must use HP Smart software. I don’t like the 2 line touch panel design on the top of this unit. I constantly get notifications of errors when printing, but have no actual errors. Seems like low memory or poor memory management. I also have had the paper output tray fall apart already. I feel this is isn’t the best HP can do for it’s customers. Overall, I wouldn’t buy this printer again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales, stands behind everything sold, trusting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great project live it does a great job just what I need it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not perfect.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iv'e had to call for help with this printer a couple of times. It seems to jam quite a bit. Still working on that issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, settings are way to complicated, and poor photo printing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is working good, I buyer it for my office work and I love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Foes not cooy color pictures accurately . Other cheaoer Hp ink he s do a much better job.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Geek squad tried for about an hour but finally they told me it would not work and to get a refund.

    No, I would not recommend this to a friend