Customer Ratings & Reviews
- Model:
- HP SMART TANK 7602/28B98A#B1H
- |
- SKU:
- 6498190
Customer reviews
Rating 4.4 out of 5 stars with 1827 reviews
(1,827 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Smart Tank 7602 printer's very good print quality and ease of use. Many also appreciate its overall performance and fast, easy setup. Additional benefits include a quiet operation, reliable connectivity, and a size suitable for desk placement.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
WORST BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST BUY!!! This is the most frustrating and horrible piece of junk I could ever imagine. It works maybe 5% of the time. The rest of the time "printer is off line". I start and restart multiple times a day and once in a while that works. Other times it randomly prints something that's still in the que completely out of the blue with no prompt. My laptop is probably Five feet away from the printer and wifi is ON. I had geek squad out to my house because I am a member of the plan and they got it to work temporarily. Then I left my house with the laptop, and when I returned, the printer no longer recognized by computer and is "offline". I bought this at the recommendation of the geek squad guy who came to try and fix my old printer. WORST ADVICE EVER!! I totally regret it!!!!! Horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
works great...until it decides to lose wifi.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for about 3 hours and then the next time I tried to print it lost connection to wifi. I tried multiple times to reinstall it using the HP Smart app and it just would not reconnect. after multiple resets, a long chat with HP customer disservice I was told that the problem was a 5 Ghz wifi connection. My router is dual band 2.4. Ghz and 5 Ghz and the old printer works just fine. I just needed an upgrade. $400 for a printer and the wifi connectivity should not die the 1st day you own it. You should not need a degree in computer science just to print basic documents.
No, I would not recommend this to a friendRated 1 out of 5 stars
Joe Blow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feeder malfunctioned in first two weeks; does not pull documents. Am being forwarded a replacement under the warranty by Hewlett Packard. Best Buy ONLY offers ONLY 15 days return. I will NEVER Purchase anything from Best Buy again
No, I would not recommend this to a friendRated 2 out of 5 stars
Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to turn on... slow to print. Wifi never connected because wifi light never turned on and had to connect to cable. Frustrating... just can't be bothered with returning.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not functional or great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware and keep the box! I unboxed and hoped I would not have to return this but I did return due to it being very flimsy, and easily breakable. As well as a "paper jam" mesage that popped up every time I made a copy or printed something. There was never actually any paper jammed in it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer and it will not stay connected to my mac book or my HP lap top.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hard to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer says ink tank needs filling just after being filled.
No, I would not recommend this to a friend



























