Customer Ratings & Reviews

Purchased this printer to repalce hp deskjet 6958, which I has no problem faxing. I unhooked the old printer and hooked up this one. I have spent over 15 hous on the telephone with hp tech and they never could get it to fax. I have a phone line and a separate fax line with Spectrum. I tried two printers and had to return them both.

An bad printer that's hot garbage. There's pieces of plastic in it that prevents the paper from coming fully out.

This device is impossible to set up. The instructions say to wait for the output to tell you what to do next. The output simply shows the word "verify" circling around and around and aroung... forever.

I had to return it after spending over two hours with HP product support.

The printer now works fine. the installation was confusing, and caused me weeks of anguish. I tried the instructions that come with the printer and I could never connect to my local wi-f. I down loaded their app for help on installation with the same result. I was finely helped by an Apple agent.

I have purchased HP products for over 20 years. They are junk. I will never purchase any HP stuff again. They will not help me fix my problem.

This printer is a scam cannot add user without subscription

I cannot get this printer to work properly. I'm very disappointed about what it's supposed to do versus what I can get it do.

It’s a good product I just don’t like that is constantly offline and is giving me a hard time connecting to the internet

Machine does not work. Does not feed. It took HP tech 4 hour to get it set up. She was mumbling under her breath the whole time. Trying not to say something bad about the product.

It didn't last 2 months. I installed it and it worked fine for like 2-3 print sessions and than it started creasing the paper and constantly jams. Hopefully I had the Best Buy protection plan I was able to get a full refund.

I bought mine almost four months ago. At first it was good. But… as time has gone on it just gets more and more temperamental. I continually need to unplug it, often to no avail. Now it constantly prints double-sided, which I do not want, and I have to keep corrected setting for that. I’m very displeased.

The printer heads never work. This is my third printer. I'm bringing this printer back today. It just keeps saying the printer can't be found even though they're there.

I had the epson ET4760 which i really liked. the new printer seems to take much longer to print out a single page. more than the epson printer i used.

Doesn’t do double sided scanning So disappointed!!

I’m tech savvy; set up printers at school no problem. Tried to get printer working for 2 hours 2 no avail! Had to call tech support and it took the woman 2.15 HOURS to get the darn printer to print! Now almost every time I have to print, I have to unplug it 1st! I spent $340 on this printer, I REGRET IT EVERYDAY! Terrible printer!

The HP Smart Tank 7602 scans, copies, and prints with ease giving high quality results. It is very easy to set up and the ink tanks are a welcomed improvement over cartridges. The printer’s only draw back is the selection screen seems like a flashback from 2000. It has a small touchscreen that takes a while to get used to if you’re not used to one line selection with old school graphics. Overlooking the touch pad operation the printer is a great printer and I would recommend it.

not user friendly. overly complicated to use. wants everything to be run from your computer. sending a fax just by trying to manually enter a phone number on the machine screen is nearly impossible because it is so tiny. SOOO many settings. it will take hours to figure out how you need it to function.

Had to return it, because it was defective out of the box the Geek Squad opened, and could not get it working right.

I started the setup process and thought that it was going well. The next thing I knew I was essentially locked out of going forward or backwards in the process. Ultimately, I was unable to setup the printer and returned it the day after receiving it.